California Tortilla — Restaurant in Washington

I’m updating my earlier review from 1 star to 5 stars due to the immediate owner and corporate response that came my way explaining the abreviated menu and apologizing and taking + taking accountability for the cashiers at the counter.

Went there yesterday for lunch despite my better judgement vs another California Tortilla location I frequent - big mistake. First, their menu at this location is pork-free, and second the cashier attempting to take my order spoke absolutely zero English. A back-up cashier wandered over to help but she also didn’t speak English. It was literally the blind leading the blind. I finally got fed up and left - jumped on the Metro and went to the...

Service was terrible. I ordered a burrito and I assume a friend or co worker was behind me and I was served after that person. In fact I had to wait an extra 5 minutes because that burrito used all the meat and they had to change out the tray and make more. I promptly asked for a full refund in which the cashier did not know how to do it. If service is this way, I would rather...

Had their signature burrito. It was delicious. Cost was about $10; a couple of days before I paid $15 for a really terrible one from the DC food trucks. My daughter had bubble tea from a different spot in this food court that was also way better and cheaper than food truck. My conclusion is skip the food trucks and head over here and you will do...