Four Oaks — Restaurant in Washington

Ok, so the food was good. Whoever they have working in the kitchen is quite good. I have to give them that.

The serving staff? Not so much. Basically if you’re not getting the breakfast buffet they just don’t know what to do. They have getting you coffee and water down pat and NOTHING else. They seem actively confused by any other request, including other beverages and even seem put off by the concept of you asking questions about the menu (we didn’t even want any modification, we just literally had a couple questions). They were not short staffed. There actually seemed to be an over abundance of staff. None of whom seemed emotionally prepared for any kind of verbal interaction with guests (or they just cared so little it seemed that way).

Multiple times they just mumbled something in response to a request or question, we asked again what they said, they mumbled again and turned to wander away and ignored us asking again, still having no idea what they said. Literally just walked away as we were speaking. And again, NOT SHORT STAFFED AT ALL. There were literally 3 other staff slowly wandering around nearby the tables just adjacent to us.

Requested a soda at the beginning. Asked 3 more times before they said they don’t have that kind of soda. Asked for an alternative and even later finally get a glass of completely flat soda.

It honestly felt like they didn’t have an actual servers and are just forcing the cleaning staff to fill in. That was the quality of the interaction.

But again, the kitchen staff are on point. The food was good so I can’t one star them. I don’t know what’s going on with their front of house staffing, the contrast in quality from the kitchen to the front was absolutely baffling.

So take that...

We’re giving it 1star because the staffs were polite and courteous.The rest of this review will be going downhill from here .To start ,if you have to eat here kindly double check the pricing ,we discovered that there were 3 different prices ,the menu price being the highest the website next and the brochure from the front desk being the least .Which was the reason why we tried the restaurant .Food quality of the buffet brunch was the least because mainly it’s cold .We requested to use a microwave to salvage the food but we were told that the restaurant doesn’t have that.Only thing that was warm in the buffet were the toast and the milk for the cereal .After informing the staff about the problem all they can offer is a 20% discount which really didn’t satisfy the food that we were having .If this is a vendor or owned by Hilton they should know about it...

Had to wait over twenty minutes for a glass of water, another 20 minutes to even take our order, then another TWO HOURS after that to get our food. Was told that it was out of the server's hands because all the restaurants in the building share a kitchen. If the kitchen can't handle the volume of food, one of the food service options needs to be closed. This was a case of mismanagement and ill-equipped staff. After the long wait for my food, the order was rung in wrong, so I didn't even get what I ordered. Ruined our plans for the afternoon and was a very...