Wingstop — Restaurant in Washington

Went in today with a friend to show her around Vancouver and we received a disgusting attitude from Wingstop's management. I politely told the staff something was wrong with the fountain machine. Every drink we tried just tasted off. I've worked in customer service for a few years now, so I spoke to them the way I would want to be spoken to, with respect. A woman with red hair came up telling us they filled the machine with corn syrup last night. I didn't understand what that meant as a response to my complaint, but I went with it. I could tell she was very dismissive about my complaint from the beginning. Then she started asking other customers, (very loudly) if their drinks tasted fine. The two boys answered "yes" then she turned to me and said, "Everyone says it taste fine" before walking to the back again. I decided I wasn't going to drink from the fountain, especially after the rude interaction. She went back there complaining to another coworker that she'll just refund the entire meal. I don't believe she knew everyone could hear her, so she just refunded my drink back to me. I realized she wasn't refunding it back to my card either so she just gave me cash. I told her I needed to do a complete refund of my meal and my friends. She said, "You want to refund the whole thing?!" I told her yeah. She did the refund without saying a word or giving eye contact. We told them to have a nice day and walked out. We decided to go to Buffalo Wild Wings across the street and received better service. I'm assuming they've had issues with their machine before because of the "corn syrup" response she gave me, but I know to never come back to this Wingstop again. The staff were okay, but the management needs a change immediately.

P.S: She gave us too much money back for the refund so we just used it as a...

Well I must speak my mind. I had a horrible encounter with the general manger who proceeded to question me about how often I took the survey that offered a free fry . Not only did I feel interrogated, but I was also overcharged for item that I paid for, but did not receive. I was told to come back another day after traveling 15 mins to the location .I was recently banned here because I took the survey one too many times for a free fry like my receipt suggest. There’s no limit on how many times you can take a survey. This is America an I have the right to free speech whether it be on a survey or in person . When I walked into the store I was told that I can no longer be served. The gentleman in the face mask indicated that I had been an unpleasant topic of conversation. An even called me by my first name ! Not once did I get rude with any employee during any past transactions. There has always been a polite exchange of funds for food. To all that read this review , please don’t take the survey one too many times to discuss your experience . Management doesn’t like it when you tell them about your experience. They will spam your survey and not send you a new code ! Get your food and maintain a dignified silence to keep the peace, even if your experience...

The first time I had this it was great. I then told my mom about it and ordered food a second time. Food was delivered and half my wing order was incorrect. See photos. I ordered garlic parm wings and I received plain grease filled wings. I called to ask for a refund on the wing portion ( I paid for delivery) all they could offer was to remake my wings and 5 free boneless wings but I’d need to pick up (why did I pay for delivery if I had to go to the store anyways?). I declined asked to speak to a manager. They said she would call me that evening. By 8 pm I had not received a called and called the store back. They said she’d call me tomorrow between 9a-12. Tomorrow is now today, no call. I called a third time. Manager isn’t working today. So she texted me. Highly inappropriate but good for proof when it comes to customer service. See message. Wing Stop, again, offered to remake my wings. At this point I want a full refund for their mistake and time it’s taken to deal with. Terrible customer service. Do not recommend. Edited to remove phone...