Z Burger (Capitol Hill) — Restaurant in Washington

I found a 20 min wait for dine in fast food was a bit long. And my shake came out even later. I also found $21 a bit steep for a philly cheese steak and shake. Fortunately it was enough food for us as a couple. The food wasn't that well presented, like crushed bun and falling apart a bit, but the taste was perfect. The shake was very thick - I ended up eating it with a spoon. They accepted my order for cookie dough flavour and later realised there was none in stock. I switched to maple walnut. It didn't taste anything like maple or walnut. It was like motor exhaust and sugar. Note that I'm Australian, so I'm used to less additives and artificial flavours, even in standard fast food. All those who ordered after us seemed even more frustrated at the wait for their orders, and looked agitated. Step it up boys!

Hot tip - when ordering a shake, go to that counter and see which ones are flavoured by non just syrup. It looks like m&ms and other flavours might have come from confectionery rather than syrup, which is...

Wow....I was hungry waiting for someone to arrive at Union Station and decided to try Z Burger. Never had one so this was a first for me. The Staff was helpful and patient with my ordering. The selections and options were plentiful for a Fast Food operation...cheese steaks, hot dogs, turkey and plant based burgers. I ordered the double bacon cheeseburger and the half/half Onion Rings and Fries. Boy-o-Boy. I was very pleasantly surprised. This wasn't Fast Food but a gourmet burger you.might get from a fancy restaurant. First, the burger was top quality beef pressed into action right in front of you. Cooked, it had the right amount of texture, grease and taste. Then the melted American Cheese tasted like REAL CHEESE. On top of the routine lettuce and tomato, I added jalapeño peppers and onions which were both generously chunky, tasty and aromatic. The fries and onion rings were hot and crispy, perfectly complimenting the delicious burger. I STRONGLY RECOMMEND THIS Z BURGER AND THEY SHOULD EXPECT A...

Avoid this place unless you're in the mood to deal with an entire staff of people who have absolutely no idea what you're saying in plain English. I made the mistake of asking the man at the register a question about the menu, and he had no clue. He just smiled at me. With the help of both the manager and another customer, I finally got him to understand which menu item I was asking about, which he then proclaimed wouldn't be available until next week.

Even the process of ordering a simple cheeseburger became an uneasy and tense experience. At least I got most of the toppings I asked for, if not all. The food was fine, a slightly inferior answer to Five Guys at the same price point. Maybe they will be able to train up their staff or hire new people, but as it stands, I can't possibly recommend a place with an entire staff of people that can't communicate in English....