Burger King — Restaurant in Watauga

The food is really good but every single time I go there my order is wrong. The wait times are astronomical. I mean I'm talking 20 or 30 minutes and it doesn't matter if you go in the drive-through or if you go inside. I went there a few days ago with a mobile order and went inside to get the order after waiting like 10 minutes behind a car that was ordering because I was in a hurry. the whole reason I put in a mobile order was so that I would hopefully get my food a little bit faster because it would be ready when I got there. When I walked in and told them I was there to pick up a mobile order the girl told me that they didn't even have my order and I showed her my receipt on my phone. The manager walked up and said oh I haven't confirmed your order yet let me confirm your order. So they hadn't even confirmed my order or started working on it and at this point it had been 15 minutes since I put the order in period then they started working in my order and upon giving me my order my entire order was wrong. Had I had I not had the foresight of every other visit there that my order had been wrong to look and see if my order was correct before leaving I would have gotten home and my whole order been wrong and had to go back and get the correct order. They told me just to keep what I had and then remade my order correctly this 2nd time. While it's nice to get free food it ended up making me late for an appointment that I had because what originally should have been like a 5 minute in-and-out trip turned into a 30 minute escapade. The only reason I continue to go to this location is because it's right by my house and my husband insists on getting burgers from there because they have that grilled taste that no other restaurant has. But standing there in that restaurant listening to the manager literally dictate every single instruction to every employee in there because apparently nobody there has any clue what they're doing, was the most disheartening and frustrating experience, and explains why every time I go there my order is wrong. They desperately need some experienced help at this location. I don't know if turnover is just that high or what is going on but corporate should definitely get involved and find out what...

I went to the restaurant 10/08/24 at 2:23pm lunch for my son and I. I ordered a Jr. burger with xtra mayo, lettuce and cheese and another Jr. burger with ketchup, lettuce, and cheese and 1 order of fries. I pay and return home. My son opened the sandwiches and they are wrong. BOTH have mayo, lettuce, and NO CHEESE!! We return to the restaurant and show the receipt they attempt to remake the sandwiches. My son opens them his condiments were right mine was wrong NO mayo on sandwich. I showed the person in charge she threw 4 packages of mayo on the counter and walked away. We went back home and tried to eat and it tasted so bad my dog wouldn’t eat it. The next day Wednesday 10/09/24 at 8:40am I went back to the restaurant at the counter is the same person in charge. I told her the food was bad and I wanted a refund. She said she needed the food back I told her I threw it in the trash. She said go get it bring it back and she would refund me. I asked for her area manager and her name. She said she didn’t have to give it to me and walked away. She than turned around and said she was busy then gave me the middle finger. PLEASE DONT EAT AT THIS RESTAURANT!!!!!!! I have more pictures including my order and a picture of the person in charge!!! She was very nasty!!!!!! I would appreciate someone call me back. I understand it may take awhile due to (Milton). I Will NEVER EAT AT BURGER KING AGAIN!!!! In fact I will picket outside the restaurant and tell everyone NOT TO EAT THERE!!!!! Starting next week...

go here because my kids love the play place. on more than one occasion they have given me food that tasted like it has sat put for hours. if I order alot of chicken nuggets some will be great others you will have to spit out. I've learned this with the burgers also. if you don't ask them to make it fresh they will just give you what's been sitting out for hours. burger King is pretty good when made fresh idk why they continue to serve stuff that been sitting out for hours. also the place is empty on the inside but yet the whole place is just kind of left dirty, ice machines don't work most of the sodas were out of syrup. also this was early in the afternoon looks like some of this mess was left from the previous night. got here around 11 and they syrup was dried up of the soda machine. not many customers either only one other group came in the hour I was here.

the burger I asked them to make fresh was good. the chicken nuggets where great when I had them make new ones because the others had sat out. also tried the spicy chicken fries that were awesome. when you serve people bad food they probably won't return which is why this place...