Lefty's Cheesesteaks, Burgers, & Wings - Waterford — Restaurant in Waterford Township

Do Not Come Here If You're On Your Lunch Break! I want to preface this by saying I don't typically write reviews, but my experience today gave me the urge to write one in order to prevent other people from wasting their time if they don't have an abundance of time. I went in here today at around 12:20, I was the first at the counter. The woman at the counter was entering another previous order I'm assuming? She lets me know she'll be with me in just a moment. No problem. After about 5-7 minutes of waiting for her to finish, there is now a line of about 4 people behind me. At this point the gentleman directly behind me asks the cook if someone else is able to take our order, as he's been waiting just as long as I had. The cook responds that the woman will have to take our order. She's standing not even 10 feet from the cook when all of this was said and she offers no rebuttal, no apology for the long wait time, instead just continues doing whatever is taking so long. About two more minutes pass by after that interacting between the cook and other patron, and she's still entering whatever she's entering. I turn around at this point and tell that same gentleman to take my place in line and that I would be leaving because this is taking too long. This place already takes a little bit to get your food when you are finally able to order, which is fine I understand the food takes a moment, I've worked in the service industry in back of house and front of house for several years and in several different restaurants so this isn't news to me by any means. However, I have never waited as long as I did today for my order to be taken when it isn't crazy busy, which it wasnt, there was only 2 girls in the restaurant when I came in and they had just ordered. What the issue was I have absolutely no idea. All I know is I wasted my lunch break and want to prevent others from doing the same. The food is phenomenal, the service not so much. Only come here if you have plenty of...

UPDATE: I never heard back from the manager or anyone at all. Since I have to work whenever I'm available, I wasn't able to physically drive back there that week. But why wasn't there a note left for the manager about what happened to follow up on this when they got in? This place was really great when it first opened. Speaking from experience as an F&B Hospitality Consultant, I know for a fact that the little issues often ripple out, making bigger problems, which in turn often lead to that restaurant not succeeding. I did really enjoy this in the past. Original post: Why isn't there at least an assistant manager on duty who can take care of problems when they arise? I ordered one thing and it was wrong. Twice 🤭. The second one I didn't notice until I was all the way back home. I ordered online through the Google Maps app, tapped on Lefty's, and then hit the order online button. I followed the prompts, made sure NOT TO ADD ANY ONIONS, then added a side of curly fries, paid online with a credit card, and went to pick it up. The price was different than what I had on my screen, and I didn't think it was mine because of that. It turned out to be mine, though. I left, got a little bit down the road, and found no fries, only mozzarella sticks (they make me sick). I turned around, got my fries after a minute, and went home. Only to find mass amounts of onions mixed into the cheese and meat. I tried to dig them out and gave up. I don't know about you, but once you've dug your fingers all through something like this, it's a nope for me. I'm not into finger food that's cold because you had to dig your fingers through it in order to make it correctly. Now, I have to spend more of my time and resources to drive up there and hopefully get this fixed? That's if I have time. Let us hope that the employee I spoke with leaves a note for the manager. Idk what happened in the past so many months, but it's not what it was...

I am a regular to this location. The food is great. The manager? Not so great at all! Sometimes I dine in, sometimes I get take out. I've thought about giving a review in the past but never took the time to do so. But the incident that happened last week made me make up my mind FINALLY to do so. Im a doordasher as well and while I was in there waiting to pick up an order, a gentleman complained that his order was incorrect. The manager, Ali, had an attitude and brushed him off at first and mumbled things about him under his breath thinking he wouldn't hear and the man did. The man told the manager he heard what he was saying about him and then Ali remade his food. The man checked his food and Ali made his food wrong AGAIN! When the man brought to the managers attention again that his order was wrong for the second time, the manager, Ali, began arguing with him. I mean this argument was heated and it went on and on for awhile. The lobby was full. Not only I but others thought it was going to get physical for sure. The man wanted a refund and Ali refused to give it to him. As if that whole show wasn't enough, after the man left, Ali went into the back and then all we heard was things/objects being thrown and him beating and banging on objects and the sound of a door being repeatably banged on a wall. When he finally decided to come back out to help out with a full lobby, he talked so incredibly disrespectful about that paying customer who just happened to be my neighbor. And since I'm here writing about this, I have to say, the bathrooms really do need some serious attention. They're filthy! And they're ALWAYS filthy. It's seriously disgusting. That is not good for anyone but especially for women and children. Again, the food is great but beware of the manager and stay clear of...