Mia's — Restaurant in Waukesha

Servers were all hustling and doing a good job. Our server had a big group and handled it pretty good - hence the 5 stars for her. The check did not have her name, and I missed it when she introduced herself.

Restaurant decore was a little dated, but that's fine with me. Hopefully, that will keep the prices down. There were some leaves and a slight but noticeable mess at the front by the door that should have been swept up if they were going for a five star on atmosphere.

The tables and seating were all clean and in good repair, and they were not all crowded together, so we would be bunched up to another group, so that was nice.

Soda: Only one refill allowed here. It is not listed on the menu, nor is the price. $3.75, for a 12 oz glass. Quite expensive for soda when they are filled with 3/4 of ice.

Not informed until we had ordered them about the 1 refill, we heard free refillS.

The diet pepsi's taste is off, the supply lines or dispenser or both need to be cleaned/serviced. This is not a complaint. This is a fact.

The drink menu has a good selection if you are going to order alcohol. Ask about the price if it matters, I was very confused on what they cost so I passed, not sure if they are grouped together by a price range or not.

Most everyone ordered a pizza. My wife's was burned over half of the crust ( edge and bottom, i have a picture of a slice). I like charred crust. She does not.

No, we did not bring it up to our servers' attention. She was dealing with the rest of the group who all seemed to get their pizzas correct and unburned. So this pizza was forgotten in the back of the oven or ???? What?

Order the large ceaser salad. It was okay. Lettuce was crisp, not already of parmigiano-reggiano cheese on it. That was $14. For $2.95 more, go to Lou Malnati's for their family sized ceaser salad. Way more of everything on that.

Pasta supposed to be made in house, it seemed to be. It was cooked to proper al dente, it seemed to have the bite of a homemade pasta or an expensive store bought brand. I went with the Alfredo sauce, it's still winter and I didn't want a marinara made from a can or from a can or jar. The sauce was okay. Wasn't bad, wasn't great. The serving size for $19 was pretty small. Olive Garden has a larger size if I going to spend that much.

Thought the garlic bread came with some of these items, yet we got charged $10.50. Menu says 3.50? Why? Is the 3.50 garlic bread 1 piece only. Do you get 1 piece free for the table? Again not clear. Thought 2 pieces came with the large salads, and how many come with the pasta and entrees? Not listed 1 or 2?

Mandatory tip of 20% on 6 people or more at least the system calculates it off the sub-total like it should. What it does incorrectly is it calculates it off the sub-total AFTER discounts are taken. It should do the tip before, the server didn't discount her labor for her service and I didn't notice till I was writing this review. You should get the programmer to fix it. Not by apply the tip to Total either.

They also put a fee on for using a credit card. With the prices they are charging, do they really need to?

Overall the food is okay, $130+ for 4 people getting mostly small pizza's, really? Added after owner rebuttal 5/10: Hi Owner, it is obvious you are working hard to do a good job and to put good food out there and you have good staff from what I saw.

If your soda costs are very expensive and you are not making the average 1000+% prifit per glass that google search returns. What's up with that?

Are you renting your machine and buying supplies directly from Pepsi? THA'S a mistake. Do you get your car fixed at car dealer too?

If you renting, that is straight write-off on your taxes against your profit so no taxes paid there. Supplies your buying get deducted, there is a deduction against profit, no taxes again.

If you are buying the 30 gallon syrup packs and your machine uses 2 oz per glass and you fill the 12 oz glass instead of almost filling them with ice, that is 1920 glasses for $166 dollar syrup. So...

I have been to mias dozens of times in the past 10 years and have always had a positive experience with huge portions great prices and great food, up until the customer service I received last visit. We had the server Jen and she was completely rude during our entire experience. She 1st came to take our drink orders, refused to write them down then came back asked follow up questions that we had already told her about and still made our drinks wrong. Next when taking our food order I ordered the baked masticiolli which I've ordered many times before and Jen asked me if I wanted marinara a or meat sauce with it. I paused for a second because I have never been asked this question before and she hurriedly repeated "meat or marinara?" so I let her know that I have never been asked that question before and I wanted it how they usually make it and she rudely replied "well you should of been asked" During our entire party of five's food order she did not write one single thing down and when our food came out, Another person in my party who ordered baked masticiolli was given noodles with a little bit of sauce on top and told that they messed up and that the order would be out shortly. After another 20 minutes and everybody else at our party had already finished esting, his food finally came out. I understand that mistakes happen however most of our problems would have been solved by her just writing down the order. I'm a server as well, And if I spoke to customers the way she spoke to us or decided not to write down orders and mess them up that much, I wouldn't have a job anymore. I've never ever experienced any negative service experience besides this experience with Jen and I'm sure I'll be back to Mias soon, next time I will just request one of the other amazing servers that arent condescending to their customers and I'd suggest...

When this was Mia's the original owner took pride in quality food and FRESH quality ingredients. I just had the pizza and it was AWEFUL. Sausage and pepperoni that was bland and cheap tasting, the sauce was very tasteless . How can a so called "Italian restaurant" serve such bad pizza? This pizza tastes like froze store pizza. Whoever is the new owner, GO BACK TO THE OLD RECIPES that Mia's an icon. Go to Italian restaurants in the area and taste what fresh pizza and sauce should taste like. The garlic bread was cold and lacked TWO main things , butter and garlic. Its almost like the "new" owner has no clue or just doesn't care how the food is made and tastes like.

The service was very bad, I would fire any cook who makes pizza and garlic bread this bad. We sat for over an hour waiting for our food and watched people get there food around us and we were there and CLEARLY ordered way before them. I asked why is this and the clueless guy working behind the bar had no answer, his reply "I dont know where your pizza is".

Bad staff, bad cooks and very bad pizza and garlic bread, the old Mia owners would be appalled at how this "new owner" attempts to run a real Italian restaurant. Poor low grade ingredients, changing decades old QUAILTY recipes and the POOR customer service and serving bad tasting food to its long time customers.

This place use to be an icon in Waukesha, now its cheap low grade ingredients resulting in bad , bad , bad food. Take some pride in what...