crush wine bar & shop — Restaurant in Waukesha

I had my birthday party here & there was a contract involved. I am leaving this review because I want others to know what $$$ buys to have an event at the Waukesha location.

I was charged a $50 deposit early Dec 2021 for what I believed was to rent out the bar to have the entire space for my private party. The day of the event (4 hours before) I received a call to verify my party was to be had at the Waukesha location & not Muskego. Within minutes of this conversation, I was told the $50 I paid only provided 2 private bartenders. It is $1500 to rent the bar out for a private event.

I was N.E.V.E.R made aware that there are 2 different deposit options. Therefore, my party was open to the public.

At the end of the night, a bartender presented my outstanding bill. There was a $200 charge for "Room Space" I had stern questions about this charge since I wasn't given a 'room' & the bar was open to the public throughout my entire event. My questions led to being presented with the contract I signed 5 days prior. The bartenders basically explained that I was being charged this fee because my party deterred potential guests.

Had I known that my party was NOT GOING TO BE AT ALL PRIVATE, I would have asked IN ADVANCE what the $200 charge for "Room Space" entailed. Since it was not, I can only assume that I was to pay for the $ that was not made for me having my party.

The bartenders stepped away, came back moments later presenting a different bill with a fee reduction.

I am very disappointed that some charging and billing concerns were dealt with the night of my party. These were issues that could have been discussed and resolved months prior. I hope this warning helps...

• Updated. Review I was able to visit tonight and it was a great experience. Lydia waited on me and was super friendly and provided great service. Her sister Carley, who also works there, came in a bit later and we had a great conversation. Wine was good and the whole experience was fabulous! It was very much appreciated after a long few days. Thank you!

I tried to go there 2 separate times during posted open hours and both time they were closed. Once it was just black with nothing on the door, just shut down on July 5th and then again this past Saturday night it was closed for a private party. Both times a group of us made plans to meet and try this place out just to end up at People's Park, they apparently are always open. I may make another attempt but not without calling before making the 25 minute drive. Looks like a nice place, hopefully one day I will be able to find out and if I succeed, I will update this review...

I had a Groupon for a tasting. Staff took the time to explain about each of the 4 wines, the pairings, how to taste the wine, and when to eat the pairing. The pairings were yummy! 😋 I enjoyed the goat cheese with apricot jam & the chocolate! The staff was friendly & helpful. There is a wide selection of bottles of wine to purchase from a variety of countries. You can sit at the bar or at the tables. The bar had a nice ambience! It was chill there when went during the week in the early evening. It was a great experience! I would definitely go...