Panda Express — Restaurant in Waxahachie

I live on referrals and positive reviews in my line of work currently. I worked in a high pace food and beverage environment for many years with a staff that even on the hardest of shifts, we provided a service to support ourselves. The customer isn’t always right and we all have those days. However, being kind is FREE.

I feel as if this review will not see the light of day with management ( why I didn’t go in to make a complaint because nowadays, staff is just a mirror of what management is). I also don’t want anything for free.

But, with that said, and after cooling off overnight, it stilled bothered me. Because, being kind is FREE.

Precisely at the 8pm hour on October 2nd- at the Waxahachie location, my wife and I were greeted with the honestly the rudest, laziest and quite frankly the worst customer service at the window by the young lady working it ( I am guessing the same one that has gotten other complaints).

When you order vegetable greens but given “ will take 15 minutes to cook” and kindly say you will wait. You should NEVER feel as if it’s an inconvenience. It is on the menu and you have a service. That’s laziness.

When you arrive at window to no greeting, smile or kindness, you missed the mark with hiring. I have seen folks who have a reason to be sad, down and out of it, radiate sunshine instead, do their job and make a difference.

Here’s the kicker- when you are just given your food with no comment after 2 minutes ( shockingly no 15 minute wait after all , real head scratcher…) then you reply,” do I need to still wait on the vegetables to be cooked at a parking spot, like you said. You wouldn’t expect to only get the rudest passive comment back , “ this is all you ordered , sir.”

But, that’s what I got and oh yeah, not a thank you, goodnight, Godspeed , screw off…. Just nothing.

At that point I said thank you , then again and again ( no thank you back ) as I drove off.

Again, I know this won’t see light of day nor make difference. I’m just hoping by chance that if someone cares in management, they will do a better job to make a difference in an already suffering world of customer service… or dare I just say, being a kind...

I recently stared working in this Area, so I went to pick up an online order for a coworker and me. I decided to pick it up through the drive true, since there was no line nor many cars in the outside. So I pulled to the window and when I got there Jessica open the widow with no greeting, so I continue to tell her I was picking an online order for (Name) she barely let me finish and close the window on me, when she came back she just gave me my food and told me in a very rude and loud way that next time I had to stop to order through the speaker. I told her that I understood but this was my first time picking up an online order from Panda . She didn’t say anything and close the window on me once again. That’s when I waited for a min more bc she didn’t even give me time to ask her for chili sauce .Once she notice me she open the window and seem really bothered and asked me “do you need something” I asked for my sauce and said ty. I just think she could’ve been nicer about the whole situation and there was no need for her to be so rude and ugly towards a customer. I’ve worked in fast food service before, and get it can be very stressful at times but there’s no need to take it out with customers. Makes a bad experience and not is not a good impression...

I don’t know what’s going on at Panda Express, but it’s gotten out of control. I’ve given this place multiple chances, thinking maybe I just caught them on a bad day — but no. Every single time I come in, the employees act like they hate their lives and want everyone else to suffer for it.

The moment you walk in, you’re greeted with eye rolls, cold stares, and the kind of energy that makes you wonder if you did something wrong just by showing up. They rush you through your order like you’re wasting their time, and God forbid you ask a question — the attitude is instant. I’ve seen more warmth from vending machines.

They clearly don’t want to be there, and they make it known with every sigh, every slammed tray, and every word they throw at you like it’s a chore. And management? Either they don’t care or they’re just as miserable — because nothing’s changing. The culture is toxic, and it spills out onto every customer who walks through the door.

This place needs a serious reset. New management, retraining, something. Because right now, it’s just a fast food chain full of bitterness and bad vibes — and I’m tired of paying for it.

Do better, Panda Express. You’ve lost a...