Nautical Bowls — Restaurant in Wayne Township

I never had too many issues coming here despite the occasional awkward/standoffish worker. However, today takes the cake for the absolute worst customer service experience I've ever witnessed. To have a manager pull up your account history, after declining to honor a reward on your account, to tell you "you're not a good customer, you don't spend very much money here anyway" is absolutely ABSURD. That's how the phone call between management and my gf went today. Little did whatever "manager" was working know that I'm usually the one that pays and never started an account there. To have the gall to tell someone they don't spend enough money at a place where one bowl costs around 15 bucks, is insane. Whoever is in charge here clearly does not belong in any form of customer service, and that's coming from someone that's been in upper management at nearly every CS job they've had. If I caught one of my employees talking to a customer like that, you'd be fired on the spot. Anyhow, I strongly do not recommend coming here until there's some management restructuring, I certainly won't be back. And before I see the "expired rewards" thing, there's a physical note in the store that says to not redeem any registration rewards. So it's not just an...

My family and I love this location back in April. We went several times in a one month. We went back today in October and I was highly disappointed. I called first to see if I could place an order online and I was told I could only do it through the app. Which makes it very hard on a busy mama. After arriving, I asked if I could order some kid sizes and they said they’re no longer doing kid sizes do the corporate. I paid full price for 212 ounce sizes and the containers. We’re not even half full. One of my sons only got one topping and it was still not full and the other little guy received zero toppings. I asked the staff if they could fill it a little more because I felt like they were quite low for what we paid. They told me no, and that corporate was doing things a little differently these days. I walked out. Highly disappointed. For families that are trying to enjoy an experience with their Littles, this is not what...

Download the app and make sure you sign up for their rewards program! It’s worth it. The bowls are delicious. My kids love them and we sometimes make it lunch instead of a treat. I try to add mango every time because it makes everything pop! My kids also like to argue how to eat the bowl. Do you mix it, dig down for an everything bite, or eat layer by layer. Delightful! My only wish…I wish the crew would be more friendly, inviting, welcoming, smile, suggestive in putting flavors together. That is a learned customer service trait that is so important. It would justify...