P.F. Chang's — Restaurant in Wayne

My first time visiting this location. I was really looking forward to this lunch since I had eaten at a P.F. Chang's before and remember having a delicious meal. However, today was all the contrary. The food was way off, it had no taste, flavor or anything that resembled my last experience at a P.F Chang's. Our server Rolando was nice but not very attentive. To start our plates were somewhat still dirty so we asked for new ones. He took a while to bring those. After eating our dumplings which were also cold he removes the dish but dropped some of the sauce on our table. He never returned to clean it off and if I had some napkins I would have gladly done so. When he finally came back with our main dishes he was going to put the plates down on top of the spilled sauce until I asked for napkins to clean it. He then wiped if off with a napkin he had on him. Then He stopped by only once after we were pretty much done to see if we were ok and a good server comes by more than once to see if we need anything else or at least a water refill. We ordered a couple of dishes and the orange peel chicken was one of them. That dish came out cold like most of our dishes did and it was awful tasting. We sent it back and asked for a new one hoping it would taste better if it was fresh. We were dead wrong. It was still awful. Rather then complain or change it to something else we just asked for the to go bag since the lunch was done and the new dish came out when we were pretty much finished. What gets me upset is that the new dish of orange peel chicken looked so much better and fresh off the grill compared to the picture I put up of our original serving. It was obvious that the quality of that first dish was not good and why did they or he think it was ok to serve it. It's disappointing to go somewhere and not get good service because someone thinks maybe we wont tip good so why bother or whatever other reason goes through people's head, but I always tip great for great service. However, when I do not receive good service then no I will not leave my usual 10+ dollars on the table. As a paying customer I expect the food to taste good and the servers to at least stop by and say hey is the food ok, do you need anymore napkins or condiments, anything that let's the guests know that you are there to help would be appreciated. At least the two seniors next to us got great service since he was very attentive to them. Which is why I know Rolando could have done a better job with us. To sum it up nothing we ordered tasted good and the service was disappointing. Will not return to this location. The Chinese food in the malls food court tasted way better...

Used to live very close to a PF Changs in Cincinnati some 20+ years ago. Though a chain and, I suppose, an Americanized conceptualization of a multiple-style Chinese restaurant, one thing was always true back then ... with every visit... The food was tasty... But moreover the plates were carefully prepared, and each was at least a noble attempt at the intended offering. Attractive, properly cooked and presented. And the menu was, if not broad, it was varied.

I took a date to the Willowbrook PF Changs in Wayne NJ. a night or so ago.

The menu was narrow making a decision on what to order difficult.

The prices were significantly, across the board, higher than the better/best of the non-chain Asian dining alternatives in the area. Essentially $27 - $35 a dish.

The taste profiles of our Lettuce Wrap appetizer and our Mongolian Beef and our Pad Thai mains were consistent - consistently meh... caricatures of the recipes anticipated.

Plus they were in no way eye-pleasing nor were they seemingly carefully prepared. I felt as if we were eating, not dining, at a roadside B-grade Diner that served pedestrian Asian fare.

Perhaps the "chain application" of a "foreign" food outpost is doomed, over time, to gravitate from the exciting and anticipated to the norm and mailed-in shadow of its younger self. Or perhaps we just caught an iffy iteration of the theme in the 80% empty Wayne PFs that night.

Either way, as each link in the chain stands as the "flagship" of the chain to those choosing to partake of what that particular store has to, and does in fact, offer ... our experience suggested to us that local is a better choice, leaving PF Changs to our earlier memories of its fare when they apparently cared more about what they laid out on their tables rather than the current bean-counting of B. I. T. S. (butts in the seats) resulting from what the chain once was and...

I feel really bad for the waiters/waitresses. I had 2 bad experiences here but my daughter water to go and I went against my better judgement. First experience I had my drinking glass looked like it had old food floating in it I realized after I drank it at that time the manager gave me some coupons for free lettuce wraps for the issue I let them expire. Yesterday's experience was terrible and I am bow going back. 1. Dinner and lunch portions are the same size. Not only are they the same size but the Mongolian beef was sliced so thin its like eating a piece of charred bacon. Lo Mein not cooked properly and the rice was hard as if they re-heated the rice from the day before. If you go order the lunch special because you will pay the same price. I informed the waitress and from the look in her eyes this wasn't the first time she received that complaint. To remedy this the manager came over with a few more pieces of Mongolian beef. 2. Appetizers come with lunch specials so we ordered the eggroll...spring egg rolls my daughter and I took 1 bite and literally spit it out. It tasted like horse manure, maybe it was moldy but it definitely was not a fresh egg roll. When we sent them back and the waitress asked if we would like another appetizer I was afraid to get one but didn't want to make her feel.bas so I picked a tossed salad- disgusting. The manager of this establishment should be EMBARRASSED you do NOT serve paying customers this type of disgusting, moldy food. Someone is going to get sick this place should be shut down. You are better off ordering from your local Chinese restaurant and eating at home...or better yet google the copycat recipes and make it yourself this way you know your getting quality good not for that tastes like it was rolled...