Taco Bell — Restaurant in West Baraboo

I've given this location multiple visits before deciding to write a review. Every time over the past year the wait times have been unreal. I've even tried the mobile ordering. In what was said to be ready in 15 minutes, took over 30. I don't think they even started making it until I was there. I refuse to go through the drive thru, as it never takes less than 20 minutes. Tacos and quesadillas honestly don't take that long (I've been a patron of Taco Bell for over 15 years) and aside from the location at the Madison West Towne Mall, this is my far the slowest service I've experienced. Not only that, but forget modifying your orders. Want extra of something, or to swap something out, like the new kiosks or mobile app offer? Forget it. Orders are always wrong. Either they give you something that's completely wrong (hard shell vs soft that was ordered) or they leave off any additions that were paid for. My last visit, I was argued with about my order, even when I had my receipt showing it was clearly wrong. I was forced to order another of the same item to get what I had originally paid for. Don't go here unless you don't mind waiting for at least 20 minutes and wasting...

I've been to Taco Bell many times but this was my first visit in Baraboo. It's put me completely off the franchise.

The supervisor pleasantly took my order then I heard him from the back say how he hated my name. I laughed. Then I saw him hand the bag to an associate and say, "just give it to him."

Ordered 2 items I've had many times, a gordita crunch and a crunchwrap supreme. The food came up in less than 2 minutes but tasted neither hot nor very fresh. The ingredients were all lukewarm, even the sour cream, tomato, and sadly wilted lettuce. The outer flour tortilla on the crunchwrap was leathery and tasted stale. It was clearly sitting for a while and all the ingredients kept near room temperature. Only the soft taco on the gordita was right. Suspect food handling aside, the portion of meat in both items was a fraction of the amount previously received.

Other fast food outlets have customer reward programs. My reward from Baraboo Taco Bell came sitting on the toilet a few hours later. Cramps and massive jets of gushing diarrhea, the aroma like corpses full of rotten eggs exploding from the steaming bowels of Hell, it was a crime against humanity. Never again, Taco Bell,...

This has to be one of the worst Taco Bell’s I have been to. I deliver for Door Dash. The lobby was closed early so everyone had to go through the drive through. After you order, they tell you to pull around and park. We waited over 20 minutes for the food and eventually pulled back around through the drive through again. Sitting at the drive through window they wanted us to pull around again and argued with us when we would not. “Their drive through time was being effected by us sitting there.” Really? Isn’t the drive through clock there to make sure the store provides fast service? Not for the employees to manipulate to look better than they actually are. They were extremely rude and even refused to make our food for us. Our customer even tried calling the store but got no answer. The order had to be canceled because the employees refused to make the food. Corporate will be receiving a call in the morning.

This issue is ongoing, the employees refuse to make door dash orders. I have given different shifts opportunity to do it right but it seems every evening is the same. I apologize to anyone ordering from this location through door dash but good luck...