Arby's — Restaurant in West Chester Township

Stopped to get a sandwich at the 747 Arby's location. This was the 1st time in 5 yrs that I've been to any Arby's. I wanted something different. I noticed a sign advertising potato cakes which took me & my daughter back in time because she got them all the time when she was little... so we decided to get a sandwich & some potato cakes. This ended up being a bad choice. 1st the young kid in the drive thru had zero etiquette and mumbled through my order. 2nd I asked politely for sauces & salt & got neither. Had to sit and wait for them after getting my food. 3rd...now to the food. When I tell you that the potato cakes were fried to the point of being petrified this is not an exaggeration. The ends were fried so hard that they crumbled when touched. Pulling them out of the container they were cold & soaked in grease. Grease covered the sides & bottom of the container. I squeezed the middle of the cake which caused grease to seep out.🤮 They were 100% uneatable & disgusting. I parked my car and went inside. No one came to the counter or acknowledged me... I waited about 5 minutes when the same kid at the drive thru saw me, walked towards me & asked if something was wrong... With my receipt in my hand I placed the potato cakes on the counter and said, 'These are soaked in grease & overly fried... I can't eat them. I need to get my money back please.' He said, 'I can't give you any money back.' With no manager in sight I said well can I at least exchange them for a curly fry? Without saying a word he walked over to the fries, picked up a small curly fry and just handed it to me. No bag, no nothing. Never said a word, turned and walked away leaving the greasy potato cakes just sitting on the counter. So I ended up with a $1.99 curly fry when I paid over $2.50 for the potato cakes. No apology or let me fix this. Never got a thank you when I went through the drive thru so I wasn't expecting much by then, but this was bad. Arby's I'm sorry this is who and what you have taking care of your business. I lost out on a fun memory lane moment with my daughter and you got an extra .50 cents from me. The curly fries were better but not by much. 2 bites & the rest was thrown away. Grateful for my sandwich, but the rest...

Enjoyed a lunch today at this restaurant. Fine establishment, newer facility and food tasted just fine. However, witnessed a mis-managed situation that hopefully the poor woman doesn't have to take the fall for. She was extremely friendly in placing my order, and tried her best to get it to me quickly. I heard her a few times ask the cooks why they neglected to make her sandwiches as myself and others were patiently waiting in the store. The manager on staff didn't seem to care however, and worried only about placing his window orders. After a period of time the cooks had prepared my sandwich, as I eagerly watched on. The sandwich was not placed on my tray but rather thrown threw the window striking the woman. She was clearly was irritated following this interaction and left the building. No action was taken following this situation. Another lady stepped in and helped me get my food, but I was rather turned off by the...

First time at this location and I was very disappointed. We waited (inside) for over 10 minutes in line just to order then over 15+ minutes for our order. Some others got upset and just left. When asked if the tv channels could be changed due to the content being shown I was told no! Today there was a school shooting in Florida and the news was on. I have two smaller children whom we choose not to share this type of content with. They are aware what happened and we have spoken to them about what to do if this happens at their school. However we don't allow them to sit in front of the tv watching it all unfold. The least the manager could have done was turn the tv's off while we were dinning in. There was only one other guest dinning in and he was on his phone the whole time. I would not rate this location family...