Pizza Twist — Restaurant in West Chester Township

I never had such a bad experience with any other pizza place. I placed order from their app, I want to customize pizza sauce but they blocked the preference box on their website and wants to call store for special preference. I attached screenshot which shows that I placed order at 7:02pm and called them right away exact 7:02pm. First person told me that he cannot customize doordash order, i told him that I placed order from their website and have done the same thing last week with no issues. I want to replace Marinara sauce with tikka sauce. He then told me that I have to pay extra $2 for tikka sauce. I agreed to pay extra money for that. Then I received a call from them at 7:07pm that they cannot do tikka sauce because they already put the pizza in oven when I called them earlier. I asked the person how they made two pizza in just few seconds because I called them right away. Person told me that they were not busy so that’s why they put pizza right away. I am shocked how you can prepare everything for two pizza in 10-20 seconds. I hate that they don’t have same rules, one person changed sauce last week with no issue, second person wants extra money, but then third person refused it because he was so quick that he made whole two pizzas in 10-20 sec. If they have rules such as they can’t customize pizza I respect that but atleast mention that on your website. And their customer service is also very bad, if you mention any issues they blame franchise for it. They never even apologized once for any inconvenience. Never going there again.

Update: Nobody wants to spread misinformation but yes I hate that instead of acknowledging the issue you are blaming. As per owner reply I called around 7:02pm but got in contact around 7:05pm to discuss sauce but in screenshot you can clearly see that I called at 7:02pm which lasted for only 2 min (which is 7:04pm). When I hang up he agreed to change sauce by charging extra $2. So everything was done over phone by 7:04pm in just 2 min. I would have done that online if you haven’t blocked special...

Monday my Coworkers and I stopped to check out the new Pizza & Taco Twist. We were looking for a quick bite for lunch and was deliciously surprised! Customer service was great and offered a number of interesting options as we reviewed their menu & the food arrived swiftly after the order was taken. While my coworkers enjoyed their pizzas. I had the Lamb Masala Taco bowl and a Chickoo shake. 😋 YUMMY! They have such an aray of flavors to mash up on a pizza, in taco or bowl. I had to stop by 3 days later to pick up a pizza & some BBQ wings to bring home for my family to try for themselves. My family doesn't always agree on whats for dinner but with all the unique options in one place, so close to home, the family loves it! We will definitely be back soon! Today's Order: Mediterranean Combo Pizza Twist with the hit of spice this pizza did not disappoint. 🎉🎉Thank you for bringing a new dinning experience & tasty flavors to West...

I ordered a BBQ Chicken Pizza, and honestly, I wish I hadn’t. This was hands down one of the worst pizzas I’ve ever eaten. The toppings weren’t just poorly distributed—they were literally falling off the pizza with every bite. I had to scoop chicken and bits of onion off the box just to try to reconstruct a bite that resembled pizza.

What baffled me most was how the chicken was just tossed on top of the cheese like an afterthought. I’ve never seen that before—usually, the toppings are at least partially melted in, not sliding around like loose change in a glovebox. It felt like someone cooked a cheese pizza and then dumped chicken on it afterward.

Flavor? Bland. Texture? Sloppy and soggy. It was a complete letdown from start to finish. Definitely not worth the money or the calories. I won’t be ordering...