Alliance Bakery — Division — Restaurant in West Chicago Township

I ordered an Adult Cake for 5/14/21.

I was pressed for time and having trouble finding the right place to meet my needs. I found Alliance in a haystack of bakeries. I read every review, I looked at every picture, and visited the companies social media pages. After all that research, I decided to fill out the order form. I gathered pictures and provided very detailed instructions to aid in bringing my vision to life.

The Bakery Manager, Tony responded to my inquiry the same exact day! I was in disbelief. Not only was he prompt but he addressed every single detail/request that I had. His attention to my inquiry was amazing! At that moment, I knew I selected the right place for me.

NOW LET'S GET TO THE BEST PART...THE CAKE!!

When I opened the box to see the cake I screamed and danced a little bit lol Excuse my language... IT WAS THE SMOOTHEST, ROUNDEST, AND SEXIEST A** I'D EVER SEEN!! Literally, the cake was perfectly executed. It looked 100 times better than the reference photo I provided. Every detail was exactly how I wanted it. The size, the color, and the inscription.

Don't get me started on the taste. It was DELICIOUS!!! I watch a lot of baking shows and people often say that fondant is pretty unpleasant (especially black fondant). I was a little nervous because this was my first time trying fondant but it was good! The black thong was even tasty lol The chocolate cake was super moist and the filling was sooooo good. I'm a whipped cream lover and normally I don't like frosting or cream cheese. However, I loved it. I surprised myself because I couldn't stop eating it!

I want to thank EVERYONE at Alliance for their assistance! I had a wonderful customer experience. I didn't have one bad interaction. The staff was always super friendly when I called, emailed, or walked into the bakery. I was so pleased that I tipped an extra $60!

Thanks again Sam T for carrying the cake to my car for me and your opinion on the coffee macaroons! They were delicious. I'd also like to thank Luz for helping me over the phone and answering my questions. Most of all, thank you to each and every baker/decorator!!! Teamwork makes the dream work and I'll definitely spread the word about this amazing...

I hired Alliance Bakery to make our wedding cake for our October 2018 wedding. My now husband and I live in Phoenix, so we communicated with them through email. A few days prior to our wedding one of their employees emailed us stating that they had never received our check for our cake. I doubled checked my account and the check had cleared. I contacted them via phone and they said they never received it and they would need it ASAP in order to guarantee our cake. Shocked, I contacted my bank and they said the check was mailed weeks ago and cleared through our bill pay account. The employee at Alliance said that we would have to write another check. Stressed of course to find this out only a few days before we come to Chicago to get married. It turns out after they checked their books that they indeed did receive our check and had already cashed it. For all the stress and inconvenience we were promised a replica of our wedding cake top tier and a box of macaroons for our first anniversary. I was happy that the problem was resolved or at least I thought it was. When we accepted their offer, they told us that we would have to come and pick up the cake for our first wedding anniversary. Well, we live in Phoenix, and I don't know how that possible and Alliance Bakery was well informed that was the case. Then an employee of Alliance Bakery informed us that they would take care of it and would send us our cake for our anniversary. I sent a reminder email to check up to ensure that we would have our cake for our first wedding anniversary and now the owner, Peter is saying that they could give us a gift card because they don't have the capabilities to ship a cake overnight. As a business owner there is ZERO excuse that they are not fulfilling their mistakes to begin with. Peter sent an email saying it cost $100 to ship overnight, etc. I don't care how much it cost, as Alliance Bakery was in the wrong and now they are going back on their word. So now, my husband and I won't be celebrating our first anniversary as I had envisioned. The entire experience with them had been not only a major disappointment, but a major F U we received...

I normally do not do bad reviews but this just didn't sit right with me. I have had cakes made by Alliance twice in the past. Both very expensive but both were excellent cakes. I decided I would use them again for my son's 12th birthday. He is having a masquerade sneakerball. He wanted a shoebox cake with a shoe on top, and I decide to add a phantom mask to go with the theme. The 1/4 sheet cake was $150. The shoe on top was $250, and the mask was $65. I asked why the shoe was more than the cake. I got an explanation. I totally understood. I decided to go ahead with the order but I asked them to do it without the shoe. As I waited for their response. I decided to check out their website. On the website I noticed the 1/4 sheet cakes start at $78. What was on mine that made it jump to $150? That was my 1st issue. My 2nd issue was the email I received back. Without the shoe the mask went from $65 to $85. The reason they gave me was that without the shoe, they needed to make the mask bigger. I didn't ask for a bigger mask. I found it odd that they decided to make it bigger and increase the price without even asking me if that's what I wanted. This post has nothing to do with the actual price. As I stated before, I have used them twice in the past. Both times the cake was over $350. This just felt like I was being taken advantage of. I did end up going with someone else. I am happy with my decision. Alliance needs to know that they aren't the only bakery out. Custom cake makers are popping up everywhere. They are a dime a dozen. A replacement is easy to find. They need to keep that in mind when quoting...