Buffalo Wild Wings — Restaurant in West Covina

I don't even think this place deserves a 1 star it should be 0!! We had spent our Sat at Six Flags and on our way back we decided to stop by to get some wings (Worst Mistake EVER!!) We get there, they're showing the Canelo vs Smith fight (it hadn't start yet) so the wait for a table was about 40mins no big deal for us. The first thing that got us upset was, I asked the hostess if it was possible for us to get A beer while we wait, since the wait was for a while, I specifically told him we were not gonna chill at the bar we just wanted to get 1 beer and sit back down and wait for our table, he said Of course as long as we don't leave the restaurant with the beer, perfect we said! He was a very nice guy not rude at all. As we walk to the bar this older man I'm guessing by his shirt he was a manager he asked if we were there to watch the fight we said No we were waiting for our table but just wanted to get a beer he said ok go right ahead, so we did we get to the bar and the bartender didn't even acknowledge us so a waitress approaches us and ask if we needed anything, I asked her the same thing I asked the hostess and manager and she said Yea and called out the bartender and told him we just wanted a beer we were waiting for out table he doesn't even look at us and he tells the waitress Hell No Im busy, with the rudest attitude ever and the waitress looked at us and I said wow he is very rude and she asked him again, and again he said No I don't have time to serve them and walks away, I then tell her he's not gonna be making us mix drinks or anything we just want 1 beer and we're paying in cash trying to make it easier for the bartender, she then apologized and said for us to go back and wait. A couple mins pass by two men show up and wait for they're table the hostess tells them they're more then welcomed to get a beer while they wait and the two men go to the bar and SURPRISE!! they both come back with a beer each. We get our table and we're sitting there for about 13mins and no waiter is there to greet us or take our drink order, any refills or whatever we asked for it would take about almost 20mins for the waiter to get. I was a waitress at my last job I know how it feels to have a full section, and if the managers think they put their best Bartenders and waitresses out on the floor on a semi busy night then I'm sorry you need a knew crew ESPECIALLY new bartenders where they do not break under stress of having a full bar and denying service to someone. So much more happened the rest of the night there that completely ruined our dinner, that is why we will NEVER go there again most importantly recommend that place to someone. I really hope this doesn't happen to anyone because it was a HORRIBLE...

I came to this location today for the first time, I usually go to the Buffalo Wild Wings in Whittier but I thought I'd give this one a chance since it's closer to where I live. It was the worst decision I've made. This BWW had TERRRRRRIBLE customer service, I mean T E R R I B L E ! To begin with, the hostess in the front was so unprofessional, he completely ignored my boy friend and I when we first arrived and we had to approach him first so we could get our seats. We wait for about 10 minutes and then we finally get seated at this gross table that looked to have gotten soaked a couple seconds we got directed. The seats and table were drenched in water and we had to ask the hostess to give us different seats. So, we ended up seating outside as another hostess approaches us asking for our drinks and order, we ordered a coke, Red Bull and water and asked for her to return for the orders. Then, another hostess comes which seemed to be one of the mangers and asks if we have gotten service already and we said yes, but at this time we had made up our mind for the meals. Anywho, we order what we specifically want and wait for our drinks. We then get our coke WITH NO ICE, water but no red bull. So we kindly ask another hostess to get our red bull, and he says "it's coming from the bar" and walks away. We wait for the food, 30mins pass and still nothing. The second hostess finally approaches us, and asks if we ever got service which is so unprofessional. They don't keep count on who gets help and who doesn't. We told her about the red bull and how there was never ice in the coke. So, she comes back with the drink and ice. We finally get our food BUT THE ORDERS WERE WRONG !!!!!!!!!!!! This location was just terrible. Completely trash. Customer service was horrible. We finally left, we didn't stay long, went inside to pay and both agreed to...

Alexa was our server and did not provide the customer service that other BWW locations provided. We understand it was a Friday night, but did not feel it was necessary to make customers know that you did not to be there towards the end of your shift. It did not feel welcoming or customer oriented

We had arrived to BWW West Covina at 1am. We ordered a large traditional wings with 3 alcoholic beverages (3 patron shots). At 1:30AM we ordered two more alcoholic beverages: a tall blue moon and a coronita. We did not have any problems then. The food was great.

When 2 A.M. approached, Juan ( a security? He was wearing a black uniform polo) and another male Latino (in a red polo) approximately 5'6" or 5'7" male who weighed about 170 to 180lbs had told us that they had to collect our alcoholic beverages because California laws were in regulation. They advised us that by 2 A.M. all alcoholic beverages or glasses needed to be collected and we were unable to finish it unless we "tanked it". I quoted that because they said it had to all be finished or they would have to confiscate the beverage(s). They t did not leave our table.

I asked if they were kicking everyone out, and they responded, "no". We asked since we purchased before the alcohol sale of 2.A.M. If we could finish it until everyone finished their food. They argued no and reiterated that California laws are requiring them to remove alcoholic beverages from restaurant tables at 2A.M. Precisely.

There is a way to educate customers and INFORM them of the laws. It's much different and not customer centric when you have your team "bullying" or "teaming" up on you and pressuring you to drink the remainder of the things your purchased or surrender it in...