Sbarro — Restaurant in West Covina

The place is understaffed and the staff present there lacks training as well as a sense of professionalism when dealing with costumers. The pizzas are sometimes burned . The staff also rejects any order after 6pm as they claim they are "closing" but they continue to hang around there after that time. In an occasion I arrived at lunch time with an order of 2 pizzas to go. However, I was met with the response that they where on lunch break and if I "really" wanted the pizzas I would have to wait until their break was over and the pizzas themselves (around 50 minutes). I asked them for another employee to take the order but they responded that the remaining staff could not be bothered with orders. I persisted on the option of just transferring the order to the other staff member but I was responded with a rotund denial that emphasized the lack of care for the consumer at that...

I had a very Positive experience here at Sbarro Pizza In West Covina. Gabriel is very talented at making pizzas. When he was preparing my pizza it looked like he was painting a picture. He is the Bob Ross of Pizza. Nadeen has very good customer service. She was very Kind and Made sure that we were satisfied. The Pizza had a Great Taste, Texture, and Look. It looked as if it came straight from a commercial. Gabriel told me that he was making a specific pizza for the first time and it looked like a pizza of a commercial. He is very Gifted for making pizzas. Nadeen and Gabriel will always be my 2 favorite people at Sbarro Pizza In West Covina. I will be certainly returning for more pizza. Thank you so much for your awesome...

I used to love their pizza but its changed so much and not worth the price any more. The pizza was ok but maybe it was old but that would honestly make it worse to me. The bread sticks didn't come with any marinara sauce so i had to go back and ask for some. Well when i did the guy getting to orders ready was getting a big order ready so i asked if i needed to wait for him or if i can just ask the cashier for sauce he told me i needed to wait for him while he got ready 9 individual slices of pizza, the cashier heard and since he was just waiting for the order he got my sauce and handed it to me for free. I just wish the sauce made the bread sticks...