Grounds for Celebration — Restaurant in West Des Moines

Many occasions we have been here the owner ( girl working ) can be quite snarky/ rude. We come for allergy shots every four weeks and have been coming here for 6+ years. The attitude is quite appalling and aggressive. We were just looking and she came and shut a light off in our face and barely made eye contact. I asked what she said WE CLOSE AT THREE. Ok….. your open sign is still out. “Oh THE SIGN THAT SAYS 6-3? “ Mind you we were just looking at cheese and it was 3:03. I will be sure to never purchase my coffee / pricey drinks here again. As you’ve been rude to us on numerous occasions at this point, not just me, my 10 year old as well. Your attitude today confused my 4 and 5 year old . Have some tact. There are polite ways to address people. It’s fine you close at 3. We were unaware and are usually here in the morning. It’s not fine you’re not being a nice human. We all have bad days, get tired, have personal situations, you’re not any more different than the next person down the street. Be nice. You honestly scare kiddos. One time it was just mine asking for...

I want to apologize to the owner because I understand how this affects a business. This was my gf’s experience and she’s given me permission to write up her experience today (11/27). For no reason just off the bat the girl at the counter (brown curly hair/red shirt) was so mean and passive aggressive. I asked what food options they had because I couldn’t find a menu and she was said “do you realize you can just look into the case for yourself?” . After ordering the pre-portioned soup I signed the receipt and when I obviously decided not to tip she picked it up and went “yeah I figured” then slams down my items and...

In Iowa Clinic 5/24 at 2:40pm. After finishing her text then hearing my order, the young lady sighed and hesitated. I said, "Oh, are you closed?" Answered, "No but I just started cleaning my machine." But she moved on to make my hot drink. Probably not the customer service vibe...