Jimmy John's — Restaurant in West Fargo

Very poor customer service. Always forgot the order Always half the food is misusing. I complain so many time. We love Jimmy John’s and this store is very close from our house. Today was my last visit. They forgot my kids sandwich. When I called and talk to Tristin he said he is manger abs ask him to deliver one more sandwich but he said no. I told him now I am alone with kids but he is keep asking me to come. I know mother manger ( lady) she is very nice abs that’s why I ignore All the mistakes but today with experience was so bad with Mr Tristin. He is so rude and unfriendly for this business specially with regular customer like...

Drive thru employee was an older man has no customer service abilities, he was extremely dismissive and rude. We went to order 4 sandwiches but were only able to order 3 because after each sandwich he tried to close out the sale. After two sandwiches I informed him we have 2 more, after the 3rd he told us our total and told us to go to the window. My husband was frustrated and didn't correct him, leaving us to get him food elsewhere. We did not get a receipt either. Im sure the sandwiches are good but if I could have given a zero for customer service I would have. 749 23rd Ave E, West...

I would definitely watch cold chain for delivery! I completely understand understaffing. When i called my order had been out for 24 mins n still not at my place (i live 4 mins from this one) i was told they took 3 orders out n i was last one. I mentioned on making another n she said they have 3 deliveries waiting at store. I said i rather wait longer for it to come then be out of cold chain. They should only be delivering to stay with in cold chain as that’s y it chooses the closest Jimmy Johns to you. She said she have to just refund me my money n i said ok n ill get in contact...