Panaderia Alicia's — Restaurant in West Jordan

I have ordered from here several times, the bakery items are the best thing about this place. The service on the other hand is the absolute worst. I have ordered ahead for 2 birthday occasions and show up only to be told they don’t have my order. My first order was prepaid ordered in person, and Second order over the phone. I love to support local business first and I thought it was potentially a fluke that they could repeat terrible customer service. I will say I only speak English and this has been an issue and I’ve came in with my Google translate to reduce any awkward interactions and I’ve been laughed at and there is no effort to even try and understand my transactions. I’ve been skipped over when going in and busy because they know I don’t speak Spanish and clearly white. It’s become borderline prejudice. I wish there was another bakery that wanted my business or this one would consider hiring a bilingual employee. I can’t even refer my friends which have asked about good bakeries like this because I can’t trust they will be treated as a normal customer. DON’T support this business if you cannot speak...

Panadería Alicia’s is a true gem if you’re a fan of Mexican baked goods. The moment you walk in, you’re greeted with an overwhelming variety of breads, pastries, and cakes—there’s truly something for everyone. The selection is massive, and everything looks fresh and inviting.

We tried their tres leches cake and caramel pudding cake, and both were absolutely delicious. The tres leches was moist and rich without being overly sweet, and the caramel pudding cake had a silky texture with just the right amount of sweetness. We also sampled a few other baked goods, and everything we tried was solid—clearly made with care.

One thing that could improve the experience for first-time visitors is labeling. None of the items are named or described, so unless you’re already familiar with traditional Mexican pastries, it can be a bit of a guessing game. It would be really helpful if they labeled each item or provided a menu guide.

That said, if you’re open to a little adventure—or already know your conchas from your cuernitos—this place is definitely worth visiting. I’ll be back to try even more from their...

Careful of the cake designs you get here. I’ve been buying birthday cakes here for a couple years now and they have been slightly off every time, but I could look past it since it still matched my decorations. I recently bought a cake for my fathers birthday (which was supposed to be desert theme and tan). I got an orange mess that didn’t match the colors of the original design. I asked if they could change it back to what the colors are supposed to be, but they said the design would be “ruined”. Now I have to deal with mismatched decorations and an iffy looking cake on my fathers birthday. I was not happy with the cake I...