Jersey Mike's Subs — Restaurant in West Milwaukee

Update: I meant to update a while ago and couldn't figure out how until now. They have gone from a 1 star back to a 5 star. They have had a large turnover of employees, but a few know my order, and they make it right all the time now.

I have been going to this location since they opened. I was satisfied with the service up until now. I was the only customer when I walked in. I ordered a #14 and a #17 no peppers or onions and add mushrooms. I have to wait for the #17 to be grilled. Well, the customer who arrived just after me ordered a #17. A little while later, they handed a sandwich to him. He approached me after he took a bite of his and said I think I got your sandwich. I made the employees aware of the mix up. They said they would make me another. Instead of making mine immediately, everyone who ordered after me was getting their sandwiches. I asked after 20 minutes about mine. they said they were getting to it. 30 minutes later they handed me a sandwich. I got home to find it wasn't what I had ordered. I drove back, and they wentaheadd and made another sandwich. Not once did they apologize. They gave me the correct sandwich on the 3rd try, but I should have apologized and maybe even offered a complimentary drink or something. I wasn't...

Worst Experience Ever – Unprofessional, Rude, and Disrespectful behavior from the manager

I’ve never experienced such unprofessional and disrespectful behavior at any restaurant as I did at this Jersey Mike's. I went in to redeem a coupon that they gave me the previous week (buy one get one free) only to be told it wasn’t valid there. The manager was visibly angry and completely unfriendly from the start, treated me with zero respect. Instead of offering any reasonable explanation or apology, she rudely snatched the coupon and threw it in the trash can, she said its 100% UNREDEEMABLE now. Her entire attitude screamed of someone on a power trip, with the manager acting more like a Bully than a Leader. I wouldn’t recommend this place to anyone. Between the rude, unfriendly staff, the manager’s terrible attitude, and the disgusting hygiene practices, (manager held trash can to show me she 100% threw my coupon with same gloves she handles food with) this Jersey Mike’s location is a a circus. If you care about how you're treated and the cleanliness of your food, avoid this place...

RUDEST AND SLOWEST CUSTOMER SERVICE I HAVE EVER RECEIVED IN A FAST FOOD ESTABLISHMENT. THE FOLLOWING HAPPENED MAY 26, 2023 AT APPROX 5:30 PM:

30+ MIN WAIT FOR ONE SINGLE SANDWICH ONLY TO BE GIVEN THE WRONG ONE AND WHEN I COMPLAINED ABOUT IT ASKING FOR MY MONEY BACK THE MANAGER GOT IN MY FACE AND REFUSED TO REFUND ME UNLESS I HAD A RECEIPT. I WAS NEVER GIVEN ONE. WORDS WERE EXCHANGED AND I WAS TALKED DOWN TO WITH A CONDESCENDING ATTITUDE, INSULTED AND EMBARRASSED IN FRONT OF AT LEAST 20 PEOPLE. I WAS LAUGHED AT BY THE COMPLETELY UNPROFESSIONAL AND LAZY STAFF.

THIS WAS MY FIRST TIME AT JERSEY MIKE'S AND I WILL NOT BE RETURNING UNTIL THAT MANAGER IS FIRED IMMEDIATELY. I WANT HIM FIRED SO HE CAN BE TAUGHT A LESSON THAT THE CUSTOMERS ALWAYS COME FIRST AND NEVER DISRESPECT A CUSTOMER. I WANT ALL THE EMPLOYEES WORKING FIRED FOR MOCKING AND DISRESPECTING ME.

I AM AN IRAQ WAR VETERAN AND SERVED MY COUNTRY FOR 8 YEARS. I HAVE NEVER BEEN MORE DISRESPECTED BY ANYONE IN MY ENTIRE LIFE - AND DURING MEMORIAL DAY WEEKEND TOO.

I WILL BE CONTACTING THE CORPORATE OFFICES...