Santini's Bistro — Restaurant in West New York

WILL NEVER ORDER FROM HERE AGAIN!

If you do not care to read the entire horrible experience this will summize what just happened to me at this location. No mobile payment system (No Apple or Samsung Pay) The man working tried LYING to me Then said HE DID NOT HAVE TIME TO ATTEND ME & WALKED AWAY!! NO ONE THERE HAD ANY NOTION OF WHAT CUSTOMER SERVICE IS.

THEY NEED TO LEARN HOW TO TREAT CUSTOMERS!

I had previously given this location an outstanding review my experience had been good with them ordering for delivery until 30 minutes ago. I ordered a meal for pick up that was not ready on time. I had left my card at home yet thinking they had Samsung Pay enabled I went in without the physical card on me. I ask the attendant if he can please insert the card number and info manually and he says yes. He ends up keying the wrong number in & LIES to me saying that my card did not work. Then I asked him if he put the wrong number in and he said yes. He then said HE DID NOT HAVE TIME TO ASSIST ME, THEY IGNORED ME, THEN DID NOT LET ME SPEAK!

AGAIN HORRIBLE...

Santinis Bistro has one of my favorite salads on their menu. The churrasco/avocado salad accompanied with platano. Unfortunately, I ran into a bit of a problem with the owner and the delivery guy when one of my orders was wrong from the day before. I personally went to their restaurant to resolve this problem instead of writing, what could’ve been a horrendous review, in order to understand the situation better. The owner was willing to sit down and speak to me. After speaking to the owner himself, we both came into the conclusion that we didn’t communicate well enough before. I apologized and he did in his own way too. Santinis Bistro is an amazing restaurant, friendly environment, and willing to speak to their customers who treat them with respect. I will continue ordering their delicious food everyday and recommend them to a friend or...

This place is a joke. I ordered from Grubhub in time to receive the order according to the timeframe of delivery and the time the bistro closed. I never received the order. Grubhub and myself tried to contact the restaurant and surprise, surprise! Nobody answered! The establishment could have at least had the decency to contact us to let us know they wouldn’t be able to deliver our order for whatever reason. Unfortunately, this country lacks decency and integrity with businesses and people alike these days. We are visiting from another state and now we get to go to bed with empty and growling stomached after a long chilly and wet day in the city. I DO NOT RECOMEND THIS PLACE! They’ll take your money and not deliver. This is a poorly ran...