McDonald's — Restaurant in West Palm Beach

As a patron of this McDonald's for nearly twenty years, what has happened? Only recently, such as the last few years, has it become this erroneous. I went there during the renovation and had no dust in my food. Anyways, this review is for the last three visits, and the McDonald's location as a whole, but is intended specifically, for the AM or first shift. Lesbia. As a bilingual person, how she can consistently take orders and prepare them improperly is baffling. She is the point of contact for most customers at this location in the AM hours. When I place an order with her as I did about an hour ago, my coke had too little ice. Coke taste best when chilled to around 34 - 36 degrees Fahrenheit. It activates the bubbles that provides the right amount of fizz as I consume. During, the two previous visits before this one, my black hazelnut coffee had no hazelnut, and too little hazelnut. Maybe, she needs coaching, to listen as orders are taken, and read as orders are prepared. This review is also on behalf of another AM patron that didn't care to leave a review. He has experienced the same issues with, Lesbia.

Update: This morning I returned to McDonald's on Belvedere. Why? Because, I'm looking into harassment at this McDonald's. What is the difference between a small coffee with light, regular or extra hazelnut syrup? When I went there last week around nine the same thing happened, yet was rectified. Lesbia, didn't rectify it, another associate did. This morning, I ordered a senior coffee, with regular hazelnut. When I delivered it. There was no hazelnut. I tasted it myself. I return it, and the same thing happens again. No, hazelnut. Both were discarded and a senior is out of 94 cents. These 'mistakes' happen so frequently it appears to be harassment. It would be 0 stars if it could be.

One more update. This review is for three people. Myself, because I'm making the purchase, the senior that the coffee was for and the AM patron whose sausage biscuit was prepared improperly during one...

Honorable team of the distinguished establishment, With the utmost respect, I would like to address you in order to express, in a detailed and respectful manner, my profound dissatisfaction with certain aspects of the service provided during my recent visit to your esteemed establishment. I feel obliged to express that, to my dismay, I was not given a napkin, a fundamental element in the proper arrangement of a table that is expected to offer a quality gastronomic experience. This omission, although it may seem trivial, reflects a deficiency in service that must be rectified.

Furthermore, it is necessary to point out that the general service exhibited a series of failures that, unfortunately, do not align with the expectations that one could legitimately harbor when visiting an establishment of such high prestige. With particular emphasis, I regret to inform you that, after placing my order, the food was not brought to my table, which constituted an irregularity in the basic service protocol. Such incidents, which affect the smoothness and comfort of the diner's experience, are particularly disappointing and cast a shadow over what should have been an enjoyable occasion.

I trust that this letter will be received in the constructive spirit that motivates it, and that the necessary steps will be taken to correct such deficiencies, in order to ensure that the high standard of quality that characterizes your honorable establishment is not compromised...

THEY BLEW IT AGAIN... ordered breakfast online, got to the store, they had a big line when I finally got to give them my code they said pick it up at the window. Another long wait. then they told me they canceled my order. because 10:30 had already passed...

REVISED MY REVIEW. I placed the mobile order today like I have many times before at this location and it gave me my code, but the person on the speaker said they didn't have the order. They had me order again at the window and so I got my order but my bank card showed I was double charged. I went back in to talk to the manager and they said it was the bank. I said, I have my order number right here and it won't generate unless it's paid. They were adamant that it was the bank and that I'd have to wait a few days before I could do anything. My five-star rating of this McDonald's went to a one star rating, because they were not at all willing to reverse the second charge. All my previous excellent experiences at this location are voided because of a manager who could not understand what I was asking and said it was not their fault

OLD REVIEW. This McDonald's is fast and the mobile order makes the experience nearly seamless. The driving is tight if you got a big truck but they always get people through relatively fast. My favorite is the McGriddle and I can get it on mobile order special for less than six bucks...