Starbucks Coffee Company — Restaurant in West Palm Beach

I came in and ordered a drink and few other items and bought retail products. The gentleman who served me was in a calm mood but didn’t seem particularly happy to be at work. When I waited to pick up the things I ordered, not one woman acknowledged me. As I left, I kindly said in a cheerful voice “ thank you”. Not one person acknowledged me. I completely felt invisible. So I assumed maybe nobody heard me, I said it louder “thank you have a great day” and not one person said thank you back or said goodbye to me. It really doesn’t take much to give a smile. I was having a tough day I guess it’s my bad to think that customer service exists anymore. It literally can make or break someone’s day with just a simple smile. I think your team needs to be trained on smiling and enjoying work. Maybe you need to pay them more I don’t know just seem like nobody wanted to even be at work…

Hard to want to come back when everyone is grumpy or in...

This is the Starbucks at 1815 Palm Beach Lakes Blvd. Service gets worse by the day at this place.

I was heading to the office early in the morning and ordered via the app to save time. A latte, egg bites and a wrap.

I arrive there and my egg bites and latte are ready along with an empty bag for the wrap with the words “SOLD OUT” written on the bag. Meanwhile, I’ve already been charged for the wrap.

I had to get in line to get credit back for the wrap they were too lazy to heat up which defeated the purpose of ordering online. And the egg bites were burned.

The kicker: the receipt for the credit says “DIDN’T WANT”.

Hey Starbucks…either change the way this place is being run or...

This is the Starbucks at : 1760 Palm Beach Lakes Blvd, West Palm Beach, FL 3340. I believe Mike Hoffacker is the district manager. The customer service here is awful. There are a number of incidents were the staff have lied about product being unavailable only to find out it was available when probing (turns out they just can’t be bothered to make it) . They also have a bad attitude towards customers- asking drive through customer to go instore to collect the item because ‘’it will take them time to make the item’’. The reason people use drive through is because they do not/or can not go instore. Every response to a Google review is met with the same...