Crumbl — Restaurant in West Sacramento

Ordered 12 milk chocolate chip cookies. Even had my Dasher remind them and get a verbal confirmation but no dice. Instead I got 11 dry milk chocolate chip cookies and 1 peanut butter cookie. The bummer is that I’ve ordered from here before and the cookies were excellent. Tried calling them immediately after I received my order and of course no answer. I’ll go to their store tomorrow to log my complaint in person. Will update here accordingly tomorrow. *10/26/24 Went to store and explained my situation to an employee. Employee kindly listened to me and called her manager. I left my order with the employee and asked that the manager call me to try to rectify the situation. Will update again here once I hear back from the manager. *10/30/24 Last update: Manager never called me. Done with this location. I firmly believe in giving all parties their chance to make things right. In this situation, I gave plenty of notice to store/mgmt. I really wanted to remedy the poor quality of their products and customer service but obviously they do not care. And that is...

Ok, I questioned my friend that told me she was driving an hour out of her way once a week to pick up cookies, so when I saw this shop open next to our house, I had to see what the fuss was about.

First, ordering on the App is 100% the way to go! Earn Crumbs and get free cookies. Including one for your birthday 😻

Second, try new things! Some of the craziest flavors have been favorites, hello Banana Cream Pie I’m talking to you!!!

Third, service at this location has been amazing! The are fast and courteous and always willing to help out when I have to unexpectedly send the husband to pick up my order for work.

Finally, yes, the cookies are spendy, but in the end worth it. Remember, these are made by humans, by hand, not machines, so each cookie varies. People on the socials need to understand cookies will vary! Still super delicious, although my addiction is not nearly what my friend Jaime’s is!!!

Go...

I ordered a pack of cookies for my relative who is in the hospital. I left clear and specific delivery instructions. The delivery driver was apparently too lazy to get out of the car and walk the cookies into the hospital so he just didn't deliver them but said he did. I called the hospital and their front desk man was so kind and walked all over trying to see if the cookies had just been dropped outside but they were no where in sight. So now I have spent over $50 on cookies, delivery and driver tip with nothing but a very disappointed relative to show for it. I was hoping to call and remedy the situation either via a second delivery or a refund but this store won't answer their phone even though I've called at different times over two days to get a hold of them. I've emailed as well, and no reply. DO NOT order from this store. You will be...