Starbucks — Restaurant in West Sacramento

Went to this location this morning at 6:55 am. Ordered an ice coffee and I now get it without ice because they always fill it with too much ice and cream! I’ve literally watched them pour half cream in my cup. Today they said per their new policy they don’t fill the cup up all the way, I measured it out and they didn’t even give me 2 cups of coffee! Will never go to Starbucks again! I rather support local coffee shops! Don’t know what’s with the barista who doesn’t even know measurements because it was hella cream vrs the coffee ratio, making it less than 2 cups! A hot venti is 2.5 cups in a 20oz venti cup. I know an ice cup is 24 oz to compensate for ice, but I got less than 2.5 cups so either way I’ve been ripped off on multiple occasions, especially all the times I ordered it with ice! I should really get a lawyer! whoever manages this Starbucks...

Their sandwiches are pretty good. My daughter was craving one. The customer service from one of the baristas was subpar. I got a non-caffeinated tea for my daughter on a cold day and I asked for no ice. They handed me her tea full of ice and I said I don't want any ice. Please. She had a little bit of an attitude when she took a spoon and scooped all the ice out and added a little bit more team gave it back to me. It looked as if I was inconveniencing her. I know that Starbucks as a whole makes a lot of money off its customers by putting a lot of ice into their drinks. If a customer specifically requests, no ice, they should honor that and not act as if they are being inconvenienced. This is one of the main reasons I prefer to go to a smaller locally owned...

I have patience for new hires because they have to learn. But this one was either very, very new and nervous, or poorly trained. They sold me a cup of brewed decaf coffee then upon discovering the pot of decaf had been discarded they wouldn’t brew a new pot or sell me a decaf American for the price of a brewed coffee. The new girl also managed to double the charge of the cup I was buying and couldn’t delete the cup of coffee from my order of the Americano. I also wanted half and half, which she forgot, and she used 1% milk instead. When the cup was overfilled and the cardboard sleeve soaked with coffee she didn’t change the sleeve. Nothing like walking out with a wet hand! It was my first visit and I will use the one on Stillwater Rd since they never...