Ok, i'm not putting 1 stars for the sake of it, KFC truely deserves this. They gave me the wrong order, delivered it 30 min late, they gave me 11/12 pieces of chicken - but i'm writing this because of their 'solution' their solution was: give him an apology and talk over him as he's describing the problem simply repeating the same question on the phone "is there anything else?" -lol as if there needed to be, and as i'm shocked that that is all their reply is, they simply continue to speak over me as i repeate (which none of that needs repeating to begin with) they talk over me simply asking with a sigh "is there anything else?" um.... You screwed up my order, you were late, you even were missing food, it arrived soggy and cold and we didn't eat it... "is there anything else?" um like are you going to do- "is there anything else" .... "no i'm all set, thank you for this recording" if you want the actual call, more than happy to share it with everyone- these guys are horrible but the only thing worse, i mean people make millions of mistakes, is the (NON EXIStANT/RUDE) customer service (if you can even call it that). I've never left a review like this- but i had to- my order number was 193247321 and my (completely bs 'case number') was 02874469 - i never waste my time complaining about something because my time is not worth it but for someone that owns 16 businesses, i asked them NOT to refund me $5 or whatever (less than the delivery fee) and the way they are going, they will need that more than me

Edit: just wanted to point out, when i asked for the name/employee id, they hung up lol- thankfully i have a recording of it myself- you guys should really listen to this- eat at the place and ask for their direct manager because unless you do that, they, KFC, truely from the bottom of their heart (or bottom line) does not give a ... about you