KFC — Restaurant in West Warwick

Ok, i'm not putting 1 stars for the sake of it, KFC truely deserves this. They gave me the wrong order, delivered it 30 min late, they gave me 11/12 pieces of chicken - but i'm writing this because of their 'solution' their solution was: give him an apology and talk over him as he's describing the problem simply repeating the same question on the phone "is there anything else?" -lol as if there needed to be, and as i'm shocked that that is all their reply is, they simply continue to speak over me as i repeate (which none of that needs repeating to begin with) they talk over me simply asking with a sigh "is there anything else?" um.... You screwed up my order, you were late, you even were missing food, it arrived soggy and cold and we didn't eat it... "is there anything else?" um like are you going to do- "is there anything else" .... "no i'm all set, thank you for this recording" if you want the actual call, more than happy to share it with everyone- these guys are horrible but the only thing worse, i mean people make millions of mistakes, is the (NON EXIStANT/RUDE) customer service (if you can even call it that). I've never left a review like this- but i had to- my order number was 193247321 and my (completely bs 'case number') was 02874469 - i never waste my time complaining about something because my time is not worth it but for someone that owns 16 businesses, i asked them NOT to refund me $5 or whatever (less than the delivery fee) and the way they are going, they will need that more than me

Edit: just wanted to point out, when i asked for the name/employee id, they hung up lol- thankfully i have a recording of it myself- you guys should really listen to this- eat at the place and ask for their direct manager because unless you do that, they, KFC, truely from the bottom of their heart (or bottom line) does not give a...

Went to drive up around 12:20-12:30 this afternoon and placed my order, when I asked if there was a biscuit with the meal I was told yes and asked to make sure there was butter with the biscuit and was trying to explain that every time I’ve ask for butter I don’t get it yet who ever was on drive through cut me off and asked me if that was it and then asked me to pull up when I said yes, I did ask who ever it was at drive through to cancel my order and did tell her someone was rude, I understand that it’s lunch time and there is a rush to get food out however it only takes a few moments to hear a customer explain what is wrong and to fix it, I used to work fast food before I went into nursing and still use customer service with dealing with my patients , I would never treat a customer so rudely, basic concept- customer helps support a business and there for the company can keep open and keep their employees employed . Will I be going back, I don’t know yet will be choosing to spend my...

I ordered from them on Uber eats for my disabled aunt and cousin. They can't really go out my aunt had a bad fall . I ordered 3 meals ,when we got them there was only one meal in the bag. I was so upset. Apparently the slips are not read properly because this is the 3rd time this has happened. If I wasn't there to fix it and go on Uber and try to get my money back, I don't know what my aunt would've done. I normally don't like to give a bad review unless something really difficult happens, but after 3 times and the same issue occurs, I believe truth needs to be told. The people that work there are very nice , good people. I am just not sure if they are being trained properly or maybe not paying attention to the slips or reading them right when they may be busy or in a rush. I have never had this much of a issue with...