Westboro House of Pizza & Pub — Restaurant in Westborough

Never again. A little less than a week ago, a friend and I went here for dinner. I ordered chicken piccata with ziti, she ordered chicken piccata with spaghetti. When we initially went up to the counter to order, the girl taking our order was honestly kind of rude, but neither of us thought much of it, maybe she was having a tough day. Once our food came, she brought over my friend’s chicken piccata with spaghetti & mine with ziti, but mine had red sauce all over it. Thinking that maybe they made a mistake, I told the girl that I had actually also ordered chicken piccata and that there must’ve been a mistake. She immediately started telling me that chicken piccata has red sauce and became irrational when my friend and I countered her, knowing that chicken piccata does not have red sauce and if we both ordered chicken piccata, then both of our meals should have the same sauce!! She rolled her eyes, was saying how we were wrong and that it was made right (she literally said chicken piccata has red sauce), told us she was going to call her manager, and honestly my friend and I were shocked by how rude she was being, practically yelling at us when we were completely calm. She came back all apologetic and told us that they’d remake it. She said she would give us a discount, but that her manager wasn’t physically here so she really couldn’t— I didn’t appreciate being offered a discount but like not really, it felt kind of like a fake apology. But frankly, I could care less about a discount, I would just like the $20.99 chicken piccata I ordered to be remade to actually be chicken piccata. Well then my friend starts eating her chicken piccata and telling me it wasn’t her favorite but that I’d also have to try it. Once the girl brought over my chicken piccata, corrected, I tasted the meal with the same dismay. It almost tasted like they hadn’t actually made a chicken piccata sauce and neither of us ate much because it was so gross. Once we were ready to leave, she asked if we wanted a box and we said no. She gave us a look, kind of like now that I’ve fixed your food you’re not even gonna eat it, which made my friend and I upset. I normally don’t post bad reviews, but save your money, don’t come here. Support other local businesses with better customer...

11/22/24 Update: I tried the back room with a friend and it was terrible. The bartender interrupted our conversation constantly, and the food was simply takeout put on a plate, but you're in a bar/restaurant. If you order a sandwich/wrap, you don't get any fries, chips, coleslaw, etc., which makes the meal very over-priced, though the buff chicken wrap was very good. I've tried this place several times now, ordering different food and different methods (take-out or dine-in) and I've yet to have a good experience unfortunately.

My experiences have been pretty disappointing. I moved to town 2 years ago and on my first visit I tried to buy pizza dough to bring home to make my own pizza. I've been buying dough from pizza places for decades with no issues. The staffer laughed at me before eventually conferring with a manager or cook, and then came back and rudely reiterating the answer was "no". I didn't come back for about a year when I tried their pizza. Much like most of Westboro and Central Mass, it's just not good... too much cheese, not enough sauce, and very doughy. We just returned and ordered a chick parm sub. The cheese was on top, and when I took off the wrapper the cheese was stuck to it and all came off. I've never seen a chick parm not use wax paper, or have the cheese below a layer of sauce so it doesn't do that. We also ordered a steak and cheese with peppers and onions and even had a conversation on the phone about whether we should order a steak bomb instead, but it was noted we didn't want mushrooms. Instead we got a steak & cheese with peppers, NO onions, but it was covered with mushrooms. The only positives I can come up with were the bread quality was good, the chicken was very good, the sauce was decent, and it was ready quickly. It'll be a while before we come...

When you go on the website, in the menu it shows you small sandwiches, large sandwiches, and goes down the list of other foods, and then the kid menu. So I ordered a small hamburger sub for $9.99 .My parents picked it up and it was $14.99. I called & and they said well that's only for the kid menu. I said actually that was from the small sub menu. The kid menu is separate. They kept trying to tell me I was wrong and I said they need to look at their website because they are two separate parts of the menu. They did not concede and to make it worse, the french fries were soggy and the hamburger was very well done. It was not worth $15. Their website is not misleading, because there are two separate sections with small subs, large subs, and then the kids subs section... And btw, the kids hamburgers 7.49. I won't be going there again and neither will my parents.

In response to your reply, again, you have small hamburger. 9.99. You have large hamburger. 14.99. You have kids hamburger $7.49. I asked for a small hamburger. I do not ask for fries. This is what is What is offered on your menu. You told me you didn't offer it. But you mean you clearly states the opposite?. No pointing arguing it. You guys don't know what's on your website. That's not...