NY PIE AND KITCHEN — Restaurant in Westborough

Absolutely disgusting. I never bother to write reviews but this was just too horrible. I ordered 4 BLT clubs for myself and a few co workers, 3 out of the 4 with Avocado, mine had no tomato as requested. The avocado on the other sandwiches was a bit oxidized but nothing out of the ordinary. When I opened my sandwich to verify there was no tomato I was shocked when I saw what looked like canned dog food in my sandwich, I thought they gave me the wrong sandwich until I realized it was the avocado. I called immediately and was told that it was perfectly fine to eat and that "green avocado is too hard and you won't be able to eat it". I'm not stupid, I am perfectly aware how avocado is and I know the difference between oxidation and rotton avocado. There's literally only one greenish piece on the entire sandwich. They offered to bring me another "with hard avocado" and warned me I wouldn't be able to eat it, but the first order took an hour to get delivered and I wasn't going to be at work for another hour to get my delivery, so I told them don't bother. They got my money and the garbage can got that club. The fact that the sandwich left the restaurant looking like this, and that they tried to tell me it was OK to eat is enough to make it so I never ever order from them again. They were hit or miss as it was before this, but I draw the line at being served rotten food. My suggestion for this restaurant is if this is what your avocado looks like, you're better off telling people you're out for the day than to serve them...

5 stars every category (ordered delivery so rating for atmosphere idk) the delivery was fast and so nice, brought food to my door instead of leaving outside busy apartment complex like majority of most of my delivery orders, portions were very big, I got a bunch of different food but only included pics of a few things cuz could only attach one pic, food is fresh and amazing and I added notes to different foods that 99% are always ignored at other places like how I wanted things and they listened!! 😃😃😃 they went above and beyond it felt like and I’m just so happy with my order, I feel like these days it’s a lot of hit or miss and mostly get misses but this was straight perfect. I never write reviews but this place was so great. They even included free 2 liter soda I didn’t even know I qualified for because of some promotion I think. I’m just so happy will definitely be recommending to everyone and ordering again,...

This place is hit or miss. Mostly miss. I ordered tonight and decided this would be my final time. My food was made incorrectly. The very clear delivery instructions were ignored and then the driver left my food on the ground and proceeded to text me about it. Then sent me a picture of the receipt and said there’s no delivery instructions when I could see them very clearly in the photo. Just plain negligence for the job. This is a recurring event.

When I called for rectification I was told a refund could not be processed but another pizza could be sent. At first I politely declined and then the person on the other end of the phone told me that was my only option and I became unhappy.

I’m coming off a 12 hour shift. Partner worked in the heat all day. Just wanted food and we got poor quality food and...