Subway — Restaurant in Westfield

Every time I go into this Subway, I am treated like I am wasting the employees' time.

Last night, I went in (25 minutes before the store was supposed to close) to order a sandwich and leave. The couple in front of me asked for a water cup and they were informed that the store was "closing in 15 minutes" so those cups had already been put away for the night. They initially completely ignored me and stood there talking about how they were closing, clearly wanting us to hear them. They had EVERYTHING cleaned up and put away. All of the food had already been put into containers. The floors were wet from a mop (no wet floor sign, though) and the cookies had all been thrown out for the night.

One more person came in behind me which REALLY ticked them off. When the employee was getting bread for him, she slammed the door closed about as hard as she could and said to him "And what do you want on it?" in the rudest tone I've ever heard a customer service employee speak to a customer. And the whole time, she kept looking up at the clock (which at this point, said 7:40).

I worked in food for a long time so I know how frustrating it is to want to get out of there as soon as possible after close. But if your hours are posted on the door as closing at 8 pm, then that means you are expected to provide service UNTIL 8 pm. When I worked in food, that is what my bosses expected of me. We were allowed to do some of the basic cleaning but if a customer wanted something, they got it with a smile regardless of what time it was.

Very disappointed because this Subway is right up the road from my house and very convenient but I think I'll be traveling a little further from now on to go to a different Subway, or maybe just skipping Subway...

Melvin is the most rude person I have ever encountered in customer service. I walked in as he was finishing my sandwich and it ended up being wrong, so I had to come back. I had the misfortune of ordering on the app, so I asked how to get a refund and he told me I had to do it on the app. I looked in the app and couldn’t find it, so I went back in for some help and he told me he just “assumed people who used the app KNEW how to use it” and kept making excuses for why he couldn’t refund me/help me/give me any information about if he had a manager or not. If you get an online order messed up, you have to go on the website not the app so he is actually just an idiot who doesn’t know what to do with customers, how to provide good customer service, or how to tell the difference between...

For context I did a pick up order. When I walked in to the store to pick up my order the first thing i saw was an employee eating a McDonald's sandwich on the prep station with it all out in the open, instantly i was disgusted and didn't even want my order anymore but I did continue to get it anyway. After that the employees were very rude about having to get it for me and wasn't explaining that the name on my card will be the name on my order. This store is the literal definition of a health code violation and I'm surprised they aren't shut down yet. I will not be eating at this location again and I suggest you...