Dunkin' — Restaurant in Westford

I didn't want to say anything to them at the time, but when I got back to the car I really did not feel comfortable drinking my coffee after watching a maskless customer stand over it talking to the lady who worked there. I really wish I asked them to remake it. Very upset that the people who work at this establishment served this man. He wasn't only not wearing a mask but was VERY talkative spreading his germs even more. This is a time where we all need to be working together to manage this pandemic. It's REALLY not that hard to put a mask on for the safety and comfort of others. NO SHIRT NO SHOES NO MASK NO SERVICE. Very disappointed. This location is generally very friendly and good service and I'm more upset with the customer than the establishment. So I don't know if its fair to take it out on them with a bad review, but its their responsibility to ask them to leave or put on a mask for the safety of everyone else. Especially the person whose coffee this man is...

I get the 5 dollar meal deal every morning from a different dunks in different area a of Massachusetts and everytime the price is 5.63, I go into this Dunkin' Donuts and the price was $6.60 something. I asked why and they said the Mocha pumps in my coffee made it a dollar extra! Then I went on Goggle to write a review and I saw all the complaints! Now I get it! I don't know if every other dunks has just given me the $5 meal deal out of a courtesy or the extra pumps in my coffee makes it more but either way that would be something that you would probably want to share with the customer when they're buying a $5 meal deal. And as I'm writing this I go to get my first wake up wrap out of the bag and there's only one Wake Up wrap there's not two so I paid almost $7 for a coffee and one wake up wrap this is the worst Dunks I've ever...

This Moring I ordered a "exclusive members only" frozen coffee from this location on the mobile app, I come here almost everyday and never had a problem. Upon arriving at my destination AFTER already starting to drink it I noticed GREEN specs through out the coffee, after further inspection i found more and more specs. I went back to the store to ask for my money back. In which the woman with grown hair had said they can not give me my money back. but that she could remake it. already discussed I respectfully said no and asked for my money back YET AGAIN SHE REFUSED TO GIVE ME MY MONEY! I ENDED UP LEAVING WITH OUT A REFUND! Dunkin Donuts should NEVER refuse someone their money back EVER! Dunkin Donuts steels money...