3 Palms Crocker Park - Westlake, OH — Restaurant in Westlake

I'd like to first preface this review with the fact that I don't give reviews and I rarely take the time to go online to share certain experiences. However, I was SO MORTIFIED by my experience last night that I felt it important to share to save another potential patron from what I experienced.

Yesterday evening, Wednesday March 20th, I met my husband at the bar at 3 Palms in Pinecrest. We've been to this establishment a few times before. But yesterday evening was quite different.

We sat at the bar, I ordered an arugula salad, pizza and a cocktail. After a period of time, I noticed that my arugula salad was just sitting at the hot bar where the leave food for the servers to pick up. So long that I ushered the bar guy and asked him is that my salad? Can you get it please? This is where my troubles began.

While enjoying my arugula salad I notice a brown piece in my food. At first, I'm thinking its old arugula or something that I can merely discard. Nope. Take a closer look and its a BEETLE THE SIZE OF MY PINKY FINGER IN MY FREAKING SALAD!!!! HUGE! (I've attached a picture bc the one my phone wont upload at the moment). I've eaten around the world and I've never seen a bug in my food let along one of this size. It was huge.

Once I notified the manager he immediately took the salad away, apologized, and then offered us a $25 gift card. The real kicker is when we shared our dismay and disgust, the guy says "Hey I've seen bigger than that are you kidding me, we use living lettuce.." NO ARE YOU KIDDING ME!!!!!!!!! So from purchasing the arugula, to refrigerations, to RINSING YOUR VEGETABLES OFF (clearly something you are not doing properly), to TOSSING THE ARUGULA IN OIL and LEMON, PLATING THE SALAD and SPRINKLING PARMESAN CHEESE ON IT, then to TRANSFFERING IT TO THE CUSTOMER, no one saw this huge beetle in my food? That is absolutely disgusting, disheartening, and absolutely unexcusable.

I'm calling the health department and other channels solely due to my experience and the Managers unacceptable response. If he didn't seem so casual about it, perhaps my husband and I would've felt differently. But as a person with a chronic digestive condition, I cannot afford to patron places that do not follow health code rules and food safely procedures. So no manager we will not be using the $25 gift card and we for sure will not be giving it to one of our friends so that they can eat a...

We hadn’t been to this place in a while — and unfortunately, we probably won’t be back.

We started by ordering drinks, a salad, and an appetizer. The drinks came quickly, but then… we waited. When we arrived, the restaurant was busy, but by the time we were waiting, it was less than half full. It felt like an unusually long time for everything else to come out.

Finally, the pizzas arrived — before the salads and appetizer. Our server mentioned that the other items were still coming, but we decided to cancel the appetizer since the pizzas were already there.

After she walked away, we realized that one of the pizzas wasn’t what we had ordered. When we called her back, she acknowledged the mistake and said they would get the correct pizza out ASAP. To their credit, they did bring it out relatively quickly.

When the bill came, I asked to speak with the manager. They pointed me to a young man at the bar (who was very nice but looked to be in his early to mid-20s and didn’t seem like someone who should be running a restaurant on a busy Friday night). I politely asked if they could do anything to make up for the delays, the missed appetizer, and the wrong pizza. He said that “the investors” didn’t like to comp items off the bill, but he could offer 15% off.

When I saw what that amounted to, I told him it didn’t sit well with us given the multiple missteps. I explained that these are exactly the kinds of experiences that make guests not want to return. He again blamed “the investors” and even said that if it were up to him, he would have comped the entire bill.

If this young man truly wants to be a leader, I encourage him to take some responsibility rather than deflecting.

To the investors: The key to good service and guest retention is empowering your team to make decisions that positively impact the guest experience. There are too many other great places to go in Crocker and the surrounding communities. A little extra service — and trust in your team — makes all the difference.

It certainly...

My family and I are regulars here- on this particular day I came in to have a quick meatball while waiting on my pizza- and took a sub to go. I’d ordered a traditional meatball with wild mushroom gravy- the meatball was more crumbled cat little than tender- and the gravy left too much to be desired to ignore the option to review - like a middle school symphony that doesn’t reach crescendo. Flat. Bland. Underwhelming. A dash of smoked rosemary (or salt ) would do wonders.

3 Palms, take tips from ‘Citizen’s Pie’, as the bianco and grande pizza was anything but reminiscent of a brick oven pizza- chewy, doughy, and lacking in ANY texture other than oily wax paper, or character other than a the cardboard box you sent it off with. I’d give the rest to my dogs- but they are far more judgmental than I am- and I fear the judgment would be aimed at me rather than the establishment.

I am known in my circle to vibe to music- i strongly believe in atmosphere. That said- too loud, archaic and off beat for a dining room of a total of 7 total patrons- find the stride and step. That jumbled cluster mess was so off putting- I didnt even want to watch the TV Guide advertisements plastered on the tv anymore… (scoffs and shrugs in disdain)

This review is not intended to offend or hurt feelings- it’s to let you know you’ve become TOO comfortable… after all, comfort is the enemy of success.

…Yet to try the sub

Service workers deserve hazard- pay for delivering the dumpster-fire I received. Although- well deserving of the 35% tip.

Going to Little Caesar’s where I know I’ll be paying for dog...