Banana Republic — Local services in Westlake

I like this store in most cases, however, recently returned a few items I’d bought online that didn’t fit. The manager(?) made some passive comments about how much I was returning and then stated they had everything in store. Called back the next day to see if they had a different size in the item and…nope! The store doesn’t even carry that style. A bit rude to make someone feel low for not shopping in store, and then come to find out they don’t have everything. We don’t shop at this location anymore because of that and similar occurrences by the same person. Every other sales associate I’ve ever encountered has...

I purchased a pair of linen shorts, they tore at the inseam. I took the pair back to the store and was told they cannot return items that have been worn. So I’m meant to bare the burden of poor quality clothing. It’s a shame that I won’t shop banana republic again, not sure what’s happened to customer service. I was practically robbed.. lesson learned. Take your...

Came in to get black pants for my grandmother"s funeral. Sales associate was incredibly helpful, as BR was my last hope at Crocker. She found me a pair which fit perfectly, then caught up with me before I left, to hand me my phone, which I had absent-mindedly left in the changing room. Life saving...