Starbucks Coffee Company — Restaurant in Westlake

Literally giving an extra star because the place was clean. I put an order in for my boyfriend on the app while he was working out at Crocker park today. The order said 10-13 mins, okay fine. No problem. Next thing I know, 30 mins went by… the breakfast sandwich went cold, the drink was made like crap. And no one even acknowledged the fact he had been standing there waiting for 30 mins.. but helped/made drinks for many other customers who arrived after he did. He had to ask several times where his order was and it wasn’t until the 30 mins had passed someone finally made his drink and grabbed his sandwich that had probably been sitting there for 20 mins getting cold. I normally am not one to complain on timing as I am in the service industry as well, but to not even acknowledge someone after they had been asking where their order was is absolutely ridiculous. Tried calling the store and someone picked up the phone and set it down- I could hear everything in the background and when I tried calling back it kept...

The service here is horrible. I visited early this morning. They weren't very busy, especially for a Starbucks. I and another customer stood at the counter for 10 minutes. Employees saw me, kept walking and doing things without even acknowledging my presence. I get it, they can be busy, but they weren't.

Service at this Starbucks is typically pretty bad and today was no exception. I ordered a venti black coffee, a tall hot chocolate, and a tall mocha.

You can't screw up a black coffee, can you? Even for this Starbucks you can't, but they can move at barely a snail's pace. I had both the hot chocolate and the mocha way before I got the black coffee. I had to ask for it.

The hot chocolate was weak. Tasted like flavored water.

Mocha was okay.

Black coffee was black. Like I said, you can't screw up black coffee, but they can make it ever so slowly.

Summary: this place is extremely slow and service is bad. Find another place to get your $4+...

I love this location, i go there often but I understand they can be behind on orders sometimes, but not more than 25 minutes. I will not wait 25 minutes for my hot coffee, which I ordered a hot, macchiato. It was served very warm. I just think that they need more workers. Little note for evening workers from yesterday. If you guys only work together, things will be much easier. One thing I noticed, and I did not like the person that was working the DoorDash Uber eats counter was trying his best to do everything and this other person, she was just telling him what to do when she's not even doing what she was supposed to do, my whole point is attention to the customers because they are the ones that are paying and teamwork makes the...