Leo's Italian Social — Restaurant in Westlake

On the fence but going to give it a 4 (probably a 3.5 if I could). Atmosphere: nice open atmosphere (although some of their decor made me feel like I was in Abercrombie commercial) Food: Not very vegetarian friendly which was very disappointing. The only vegetarian options were Eggplant parm and pizza. I ended up getting Pasta M without the meatballs so it would be vegetarian which was good but still charged the same price as it would have been with meat and to me was not worth the $18 I paid for it for some cavatelli and sauce. Drink: good drink selection, half off bottles on Wednesday which is when we went which is always great. Service: Again I'm torn but will be honest. Let me start by saying our server was awesome and doing the best she could with a smile on her face the whole time she was constantly moving and always at a table but was definitely over-sat. In current circumstances the whole world is short staffed and having worked in the food industry myself I'm very patient but with that being said it was very slow. As soon as I sat I ordered a bottle wine and did not get it until some of my party had their salads which not really sure why on that one but know our server didn't forget it because she kept reassuring us our drinks were coming shortly. Our food also took about 1.5 hrs from the time we placed it to get to our table. We did have a large party (9 people but with a reservation) and did not mind as we were all chatting and catching up but would def not want to wait that long if I was out on a date or with a friend or two, etc. Honestly I felt bad for the staff because they working their tails off, the restaurant is very large and most tables were filled. I think that their management/owners need to realize if the don't have the staff to support it you can't seat every table. As a patron if I walk into a restaurant and ask how long the wait is and they tell me a hour because they aren't seating all their tables and I choose not to wait I will likely just come back and try a different day, or if I do decide to wait and have a great experience once I am sat I will likely come back and refer others. The experience I had the other night I will likely not be running back anytime soon, I would go again if it was a friend's pick but certainly not one of my...

My family had reservations for Easter dinner at 3:00 today. Our server came around to take drink orders quickly. She also offered the table bread with an olive oil and vinegar dipping sauce. It was pretty good, but I wanted to save room for my meal, so I only had a few pieces. We waited a bit for our server to return to take our order. It turned out to take a bit longer than I expected and my wife took notice. I'm fairly patient, so it didn't bother me. I get it, it's Easter. The food arrived at the table and right away my father noticed that the food wasn't very warm. Then my sister said the same thing. Not off to a great start. My wife and I were served next, along with my sister in law and my brother. The food temperature seemed to vary a lot. It seemed as if certain food may have sat out, while other plates were much warmer. I got the Chicken Carbonara. It was warm, but not hot. The pasta was dry and undercooked in my opinion. The peas were plentiful, but also a bit undercooked. I didn't see much panceta, but there was some present. The chicken was also very dry. This was where I just put my fork down and called it quits. I tried not to complain as not to add to the overall disappointment at the table. I could see that my sister in law, who had made the reservations was getting pretty upset. Given the price per dish, I expected a lot more. We didn't get it. I can't speak for everyone in my family, but I know for certain that my wife and I will not...

The service was horrible. We arrived at 5:15 pm. The bus boy brought us room temperature water. No waiter or waitress came to our table for 10 minutes. Finally, I asked the hostess if anyone was working our area. She apologized and went to get someone. We sat another five minutes waiting on our waitress. This waitress was working the back of the restaurant. So she would have to come to the front of the bar where we were sitting to check on us. Next, we watched a couple sit at an patio table get quicker service than we did. I ask a gentlemen (African American) that was walking around if he was the manager, he said yes, I proceeded to register my complaint with him. To me it seems like it fell on deaths ear. The manager brought us a new bottle of cold water. I explained to him we have been coming here for years and today the service is lousy. The manager said they were busy, my husband counted 10 tables were empty. Another couple came in and sat at the bar. Two older gentlemen told the bartender that they were waiting. The bartender didn't even acknowledge the couple and dropped off two menus and walked away. They ended up asking for the manager to register a complaint. The service was lousy, the only saving grace was our waitress who was walking clear across the restaurant to ask if everything was OK or if we needed anything. My suggestion, retrain your staff and focus on customer service; without customers your business...