Cottage Inn Pizza Westland — Restaurant in Westland

I came here at 6 pm on a Friday evening. As my mom and I approached to place our order, the guy at the register barely seemed coherent...he looked like he was half asleep, he appeared unkempt and ungroomed, and he definitely was not all the way present. Nevertheless, we ordered a medium square specialty pizza with extra garlic butter and parmesan flavored crust. After waiting 20 minutes for our order, I noticed that while the garlic parm was on there, the "extra" flavored crust was not all that "extra", so I very politely--with a smile--asked a second employee if he would kindly sprinkle just a little more on our pizza. He did as I asked, but with a slight attitude.

Then my mom pointed out that the pizza wasn't even square like we had ordered...silly, me after working a long day, I failed to notice this the first time. When I politely mentioned that the order was wrong, all the guy said with a really dry, nonchalant tone was, "Do you want me to make another one?" There was no, "Sorry about the inconvenience for the messed up order"...it was as if it was no big deal to him. Since my mom really wanted the pizza, we sat and waited for him to remake it. After another 10-15 minutes passed the new pizza was done, and the guy walks over, hands it to me and says, "Here you go." Again, no type of verbal acknowledgement of the fact that they had screwed up. At that point, I didn't even grab the pizza...instead, I stared at him for several seconds upon which he finally said, "Sorry about that".

Here's the thing: Mistakes happen. This is not the first time a food establishment has gotten my order wrong, and it surely won't be the last. However, an apology goes a long way. When you jack up an order I sat and waited 20 minutes for, I am naturally going to be disappointed. But if you are courteous and come off as a professional, instead of being a narcissistic jackhole like this dude was today, I will be more than understanding.

Teach your employees common courtesy and professionalism, especially in an instance when they are at fault. I didn't want free food or any special accommodations...again, as a paying customer "I'm really sorry for the inconvenience" is magical...in fact, it's Customer Service 101. It makes the customer feel appreciated. I won't be coming back to this location, but hopefully you all will pull it together for the sake of your...

Ordered a large deep dish BLT pizza last night with bread for delivery. Paid for delivery and tipped the driver. The driver who arrived shoved the boxes at me without a word and walked away. Upon opening the boxes and finding cold food, a burnt pizza, the BLT pizza was missing the lettuce and the ranch drizzle. I called the location and asked what comes on the pizza first, in case I was wrong. The girl who answered the phone (was told her name is Hailey) already had an attitude. She knew exactly who I was and what I was calling about before I even stated my name or what was wrong with my order. She said “the delivery guy only does deliveries so he didn’t know what toppings came on it and I was getting sick in the bathroom”. She then offered me either a credit, or said they could deliver a new pizza, but not right now cause the driver had other things to do first. She then told me “or you can just come get it since you live right behind the building”. Disregarding the fact that I already paid for delivery, I actually could not come pick it up as I was home alone with small children sleeping and couldn’t leave them. I’ve worked in hospitality and customer service for 15+ years, I’m extremely understanding, but to be treated like I’m the problem when I call about an issue with my order is unacceptable. I could tell by the conversation this girl clearly was in a bad mood, I wasn’t going to get anywhere with her. I then just asked her for a credit, she said “okay bye”. I called this morning and spoke with the manager, Adam. What a gem! He was so sweet and apologetic, he’s remaking my order and credited my account, since Hailey never did like she said she would the night before. Giving one star for Hailey’s disgusting attitude, but five stars for Adam!! Without him I probably would have never returned to this location after...

This Cottage Inn Pizza was a disappointment. I ordered online and that was fine. When I arrived I was asked for payment and needed to state that it had already been made. I can understand that this was probably something new for the team there but I thought I would mention it.

There is plenty of parking in the lot right outside the pizzeria. When I was there it was a very busy parking lot. The pizzeria had two vehicles parked outside in the right lane – so they were facing the wrong way and blocking traffic to boot.

Paying and service were fine. Everything went well with that. There was two inches of ice along the roadway next to the vehicles and it was difficult to get into the store and then back to my car with the food. I realize that is a duty of the plaza owner but someone should have called to have it cleared away.

The biggest disappointment happened when we ate the food. We had a pepperoni pizza and apparently sauce from a barbecue chicken pizza had made its way into the chicken barbecue sauce. As for the buffalo chicken pizza the flavorings were way too heavy. Terrible flavor. Will avoid this location...