Starbucks — Restaurant in Westland

Literally avoid this Starbucks at all costs. I usually always have a less than pleasant experience here, but it’s the closest to my house. This time topped the cake. It was Thurs June 20 @10:30am, I was out running errands, and was passing by this Starbucks. Due to the fact I have extreme social anxiety AND customize my order, I always order on the app to be picked up. I had two sleeping babies in my car, so I ordered pickup in the drive thru option. It said my order was estimated to be ready in 5-7 minutes. I pulled into Starbucks about 4 minutes later and realized there wasn’t a single car in the drivethru, so I pulled up. She acted confused and told me they just got it “like literally one minute ago”, so tells me I need to pull around. What? I said ok, what’s the difference if I order it at the window or place it online. She proceeds to tell me that when I order it online, it “moves my order to the bottom on the line, if that makes sense.” No ma’am, it doesn’t make sense, because I do this on a daily basis and have never had a single problem, but sure, I’ll pull around so you can put my order under the people behind me that haven’t even ordered yet… makes sense. By this time, there’s 3 cars behind me. So I pulled around and waited an additional 10+ minutes behind them, meanwhile, my app sends me a notification that my order is ready to pick up. Cool. So I get to the window, and the young girl with dark hair and glasses looks at me, starts laughing in my face and just walks away.. umm, you alright sis? Then the fun begins. Another woman, who I’m assuming is the manager, comes over to me and tells me that my order isn’t ready, and that I needed to pull around again. I calmly explained to her that all I want is my drink, I’ve been through the drivethru twice now, and my app says it’s ready. She said “well it’s not, the computer does that automatically, and he’s literally finishing your drink right now” so I said okay, then I’ll just wait here until it’s done since he’s “literally finishing it up right now.” She tells me no, absolutely not, I can either come inside and wait or pull around again. I was literally waiting for Ashton Kutcher to come out and tell me I was being punked. Like, seriously? As I said, I had sleeping babies in my car, I can’t come in, which is why I selected the drive thru option to begin with. So now I pull around again, this time waiting behind another 3 cars. So now at this point, 20+ minutes have passed since I placed my order that said 5-7 minutes. She looks at me, and if looks could kill, I’d be dead. You could tell this turned into a power game with her, clearly she needed to be in control. She hands me my order, aggressively, and proceeds to call me a b*h under her breath, and slams the window in my face. I highly encourage management to take a look through your cameras and see how your staff treats your paying customers. I was flabbergasted, to say the least. As someone who has worked in customer service and management my whole life, I would never in a million years treat someone this way, let alone let a situation get to this point. Not only that, but my order was totally made like crap. I got one of the summer refreshers with the bubbles, and there was literally FOUR whole bubbles in there.. like seriously? The pettiness. I have already sent a message to corporate as well, and I would hope that the upper management at this location takes this seriously, as you’ve just lost a customer. I have also been telling everyone I know about this. Why give a business money when they act like your inconveniencing them for placing an order? I’m sorry, but isn’t that the job you filled out the application to be hired for? Kinda confused. Anyways, good job Starbucks. For someone who prides themselves on mental health, your staff sure knows how to create a hostile environment and ruin someone’s day for absolutely no reason whatsoever, not to mention, right in front of my kids. Now you’ve lost a customer. Biggby is right down the street, and honestly, their coffee is...

I’ll start by saying I generally go to lotz and ford, where the employees are excellent. Although there is one particular employee there who was working at this westland location today due to cantons store remodel. I ordered, and when I got to the window the women proceeded to hand me my pup cups over flowing which got all over my hands. I asked for a drink carrier, as that’s what I always get for my 4 dogs. No they not fit picture perfectly snug but it works! After I asked, she said “they don’t fit” as she looks at me with whip cream all over my hands that she just placed. Not “I’m sorry, let me get you a napkin”. So I said “the drink carrier works just fine I get the carrier at YOUR LOCATION often” to which she responded “well we’re short on them so” and I said “so you expected me to do what with 4 overflowing whip cream cup?” She then handed me one. Then I had to ask for napkins following. So I was already reallllly irritated about that! So same day, I have errands to run and I go through the drive through again 12:30 ish. I said “venti iced chai with the pumpkin cream and light ice” and the order person said “light ice okay got it anything else” I said no that’s it. As in, you heard what I said and the light ice comment was you acknowledging what I said before it.

So I get to the window and I pay, and I’m handed a drink I did not order. So I looked at the sticker and the drink and said , this is the pumpkin cream foam. Bradly, looks at me and says “I didn’t hear pumpkin” and takes the drink back. Doesnt apologize nothing. He is gone for atleast 2 minutes then comes back and opens the window and says “that will be $.85”. I paid it, he went away for another 2 minutes and finally returned. He said “have a safe drive” which is a weird thing to say over “I’m sorry about the miscommunication here you go” or something along those lines.

The purpose of this review is for management to hopefully have light shed on their employees who work in CUSTOMER SERVICE! Usually, I am the person who will address an employee when something is incorrect, so I called the store just after leaving and a women answered. I asked who the name was of the person working the drive through to which she said Bradley. I said okay thanks, and waited about 10 seconds before i hung up to give her the opportunity to ask why, or if I needed a manager etc.

Whole roundedly, something needs to be changed. I’m not spending $15+ dollars DAILY to have rude baristas when I am nothing but kind! The job is to make peoples drinks and not be rude.. why is...

Happy 2025 to the Baristas at the three Starbucks I’ve been faithfully visiting twice a day for nearly three years—your most loyal caffeine-fueled customer.

Most of you have been lovely, truly, and I've enjoyed our chats. But apparently, the holiday stress hit hard because the attitudes and downright rudeness lately? Unmatched. Let me break it down for you:

Westland – Barista loses her entire mind, screams at me because I dared to say I don’t usually need more coconut milk when the drink is made correctly. Somehow that was translated into “personal attack on barista skills.” Not sure how we got there, but okay.

Glencoe Crossing – Rainbow Beanie Barista (you know who you are) literally throws a trenta cup at me when I ask for a second one so I can fix the barely shaken mess you handed me. Then, for the cherry on top, turns their back and ignores me when I politely (yes, politely) mention the unnecessary aggression. Cool. Super professional.

Ford Rd – You were my fave. Natasha? Queen. Knows how to make the drink perfectly (as do most of you). But, the attitude of some of you lately? Eye rolls, dirty looks, and the pièce de résistance—a trenta cup 3/4 FULL of coconut milk because I asked for “a bit more.” Then today, when I said the drink didn’t need extra milk because it was made well (which I even thanked you for), I still walked away feeling like I’m the problem for wanting my drink made right.

Look, I wish I could say I’m quitting Starbucks to save money, or for my health, or as some noble New Year’s resolution, but honestly? I’m just done being treated like a nuisance at places I used to genuinely enjoy.

I’m not that picky, and this really isn’t rocket science: If I can see chunks of coconut milk floating in the drink, it’s not blended properly. And when it’s not blended, guess what happens? The drink needs more coconut milk to compensate. Shocking revelation, I know.

Oh, and can we talk about consistency? It’s wild how the exact same drink can be made 57 different ways depending on who’s behind the counter. Are you all starting with the same amount of coconut milk? Do we need a training seminar on the Pink Drink? Because at this point, I’d happily lead it.

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Trenta Pink Drink, Light Ice, (Just...