Firehouse Subs Westridge — Restaurant in Westland

03/22/2018 I didn’t even want to rate it 1 star, I had 2 horrible experiences at Fire House Westland. First experience I ordered online went into store 10 minutes later after my order was ready, I went into the store I told the Man at the register that I was there to pick a online pick up he told me they was “finishing it up right now” I’m like my order suppose to have been ready that’s why I ORDERED ONLINE. So I wait for 15minutes still nothing. So I finally go back to the register and I said I’ve been waiting for my order for a minute and I ordered online what’s going on. The man told me again that they was working on it, so I’m like that’s crazy because I ordered over almost a half hour ago 😡 so the young lady came to me and asked for my receipt and she was like I think we made this already and I’m heated at this point because there’s no point to order online if your order isn’t prepared when you get there. So I wait 5 more minutes and I received my food and no apology no nothing and my pickles wasn’t in the bag which made me more angry.

2nd Experience was 4/3/2018 Ordered online again and when I arrived to the location and my food wasn’t prepared again at the time that it stated that it will be ready, and then the guy questioned my order saying that they have to make sure my card is legit I’m looking confused because the order went thru. After 15 minutes I finally received my order. I won’t be coming back to Fire House Subs as much money that I have gave this restaurant I will never do it again. 2 HORRIBLE experiences was enough. Never again they lost a...

My husband and I only visit this location because of how friendly and efficient they are. Sandwiches are always delicious, and the restaurant is always clean. However, today was the first time we've experienced unfriendly service. We had a mobile order, and the staff was very dry and unpleasant. I am not sure what happened before we got there, but we'll be returning again. Maybe it was just an off day. The crew that was there we've never seen before. Just hope this kind of service isn't the sign of things to come. It's so hard to find nice, friendly, genuine...

So unfortunately I had to wait my entire hour lunch for a sandwich but the lady that came in assuming she's the manager got shit together and made it worth the wait food came out fantastic no complaints if it wasn't for her it would have been far less than 1 star not blaming the guys because it looked like one guy knows his stuff and was training 2 people at the same time and I get it it can be stressful specially when there's a bunch of people waiting for almost a hour but anyway who ever you are lady 10/10 for getting...