Intimate Ideas — Local services in Westland

Customer service is very important to me. Purchasing items from this store this week felt very uncomfortable. You already are in a very public intimate store, but the clerk with the black hair made my wife and I very uncomfortable. She watched us from the time we walked in until the time we brought all our items to the counter. If you are that uncomfortable thinking everyone that enters is going to steal you should absolutely not be in business. We spent over a hundred dollars and felt judged immediately walking in. Hoping it’s not a racial thing but it totally felt like it. Bias training and customer relationship training is definitely needed by the staff, immediately or everyone will go to Lover’s Lane. No need for an apology here as a reply to this post, the only thing needed is training for the staff....

I did not at all have a positive experience the 3rd time I’ve been here. The girl must have been new greasy hair had no knowledge of any thing she was talking about…… these aren’t cheap toys either if you loose or break the charger just look at it as a loss cause I spent $90 on something new and I don’t even like it. The unnecessary attitude from the worker girl wasn’t really helping either I like to come at night when there’s nobody around so even posting this review for other people to see is kinda too much for me I probably could have found the charger on Amazon but I like to support places like this but I see why I should have just looked online……. Low inventory…. What they have is ridiculously expensive & the staff had no idea what she was even...

Your recent astronomical price hikes has made me go to your competitor which I found the item for almost half the price. I enjoyed your store because it was small felt like I was helping a small store. But you have definitely lost a regular customer. Adam and Eve had considerably better prices Sounds to me like you need better suppliers. The times change rapidly and if you have a brick and mortar you need to learn how to roll with the punches not have prices that are double what they are on the internet. I am honestly surprised you're still in business I mean I'm rooting for you, I love small business but not If you're out of touch with the...