Dunkin' — Restaurant in Westminster

All Management including District and Directors need to be educated to educate and lead employees at least in this instance this morning. As human beings you should've listened to my concerns right away today after being improperly charged, and not disregarding what my concerns were without checking everything first, and to have me stop asking about it and just offering me free donuts or a sandwich next time. I was not looking to get free food out of you. I wanted to treat my son to a breakfast and drink at a place he looks forward to coming to . If you have signs posted of deals that have no expiration date , you need to honor that and not just rip the sign off after someone has asked about it or has paid thinking that's what they got and tell customers , " Prices have went up since then." and let it go, Because it's false advertising. Also to argue that the price is more because I added milk substitutions or an upgrade on the Value meal without listening to me say , I know it's more , the special that was up said it was $1.00 more under options and I knew that and was fine adding it on and paying for the option but I was charged for full price not the Value meal offer option special. I too have been a Manager and worked in food and I don't think it was a good call to tell me you have no buttons for the specials or upgrades, First it's unprofessional and second odd you do not and that needs to be adjusted or figured out for future specials .This was by far an extremely unprofessional management team and District/Director of operations today. I appreciate the credit for the food today but you...

11 am and they were already out of everything no bagels no donuts and no employees but the 2 they had were definitely doing their best this is not a review on the employees more of the location in hopes someone will make it better for them they did forget to add my munchkin bites so I had to go inside otherwise I wouldn’t of seen what was going on in there they had one girl on the window and one girl taking orders in the kitchen and they were talking about shutting the lobby down because the line at the window was already 5 cars deep the girls were trying their best to keep up but they had nothing to work with you got 2 employees that showed up to take care of your store and you provide them with nothing to work with never got the names of the girls because it was to busy to even ask for my missing bites if this location can’t handle what they are doing why are you keeping them open send someone to help I know you have dms sitting in their offices making phone calls to try and help when they could easily go In and help them and I know they can but they chose not to do better Dunkin treat your employees better and give them help or shut down and send them elsewhere what you guys are doing to your employees that do show up is wrong your employees are amazing but this...

We went to get some coffee and donuts on 8/13 at 7:00am and as soon as we reached the speaker the woman immediately said in an annoyed voice “just letting you know that we don’t have any donuts right now” and we said ok let me get an ICED cappuccino (to which she said “OK”) and then we asked if they had coffee rolls and she said no. Then when we got to the window she gave us a hot coffee. So we said we had ordered iced cappuccino, and she said we don’t have iced cappuccinos right now (she didn’t say that when we ordered). And she asked if we wanted iced cold brew instead, so Im thinking how do they have iced cold brew and not cappuccino lol. Anyway, you would think she got confused and heard hot cappuccino so she gave me a hot cappuccino BUT IT WASNT THAT, she was giving me someone else’s order because what she gave me was a a midnight coffee instead, not even a hot cappuccino. So they probably did have iced cappuccinos but she just refused to even fix her mistake and my iced cappuccino probably ended up with someone else. This Dunkin’ Donuts always says they don’t have something 😑 I’ll start going to the one close to...