Hamburger Stand — Restaurant in Westminster

First off, I got charged 43.62 for my 11.67 order. When I brought this up the employee at the window told me “you should have told me the car in front of you drove off” to which I responded “why, I saw you guys interact”. Her response was “well they had multiple orders so you should have told me”. It is not my responsibility as a customer to know that, nor is it my responsibility to tell you they drove off.

Second, when the manager came over to correct the overcharge, she rudely handed me $30.00 even and when I brought up that wasn’t enough, she rudely said the rest was for my order and walked away. So now my $11.67 order just magically went up to $13.62. I received my food and drove off only to find the burger I ordered with no cheese had cheese! So I went to go inside because there were a few cars in the drive thru and I didn’t want to wait, but BIG surprise lobby is closed. So I had to wait in the drive thru line again, and since the whole experience was terrible I chose to request a refund as opposed to remaking my sandwich. To which the same manager from early walked over to the window, tried to hand me $11.67 (the correct amount, not the amount they charged) so I told the manager she still owed me $1.95 because she overcharged me in the first place, she rudely opened the cash drawer and went to hand me the money so hard that she threw all the change at me and just dropped the cash in my window and again walked away.

This experience was highly unacceptable, I used to be a GM for McDonalds for years, the employee telling me it’s my responsibility to tell her what’s going on in her drive thru is definitely a training opportunity that needs to be addressed. However this manager that I encountered would have been terminated on the spot for the way she acted. I will not be visiting Hamburger Stand anymore going forward. I just hope someone from the company sees this, watches the cameras, and terminates this manager and spends some time training the next one on the basics of...

Walked in for lunch today, was not acknowledged by any of the staff working. I was the only one in line. A FedEx guy came in with a package and was immediately acknowledged by the manager, in front of me, at the counter. Manager signed for his package and walked off. A few more minutes of waiting for the girl to take my order or at least say hi, she was just whistling in front of the fryer and ignored my existence. I turned and walked out empty handed, just to see the manager outside messing with a hose faucet, he looked right at me and just let me continue to my car not having been served. Some service they displayed, especially on "national hamburger day", considering most places have burgers for pennies today and I chose to go there knowing there were no deals to be had. Poor experience, from a restaurant that has been dying for decades. You'd think they would want to make my money.. Burger king it...

The only thing I come here for is corn dogs and tater tots but you can get those anywhere that those products are served and they will be exactly the same as you expect them to be. If you would like a hamburger, you should go somewhere else. This place, every location they have mind you, serves the cheapest little hamburgers ever on the cheapest bread ever. I have been to picnics in the hood that had better hamburgers. How this company is still in business these days is beyond me, you can do so much better without hardly even trying. Let me reiterate, this location is as good as any other location, I am not complaining about this particular store, only this particular company. This location cannot help what they are because they are doing what they are told...