The Cheese Course (Weston) — Restaurant in Weston

In my over 70 years of life I have never had such a poor experience in a restaurant . We arrived at 12:15 for lunch and I politely asked the gentleman at the front area if I needed to wait to be seated and he said no just seat in the back corner table which we did . As time went on after 20 minutes no waiter or waitress came to our table for anything and so I walked across the restaurant and asked if he or someone could please wait on our table and he said he would be right over but unfortunately he continued to serve other people and we had not even recieved a glass of water. I noticed tables coming in after us were already served their meals and some were finished eating and so after 40 minutes I was getting even more upset with no communication and no service while every other table was getting service and food that came in much later than us. I went across the restaurant again to this same gentleman because in all that time every waitress I tried to get to come to our table ignored us and would look the other way . When I asked him again he said he was going to cry because they were so busy and then he came and took our drink orders and said he would rush our food orders . I asked why are all these other tables getting their food even though they came in after us and many tables a lot longer after us and he would not answer me . Was there some sort of prejudice ??? No reason made any sense other than that. He than came back an HOUR after we sat down and had only received two apple juices and one water and said he was sorry but the kitchen didn't receive the order he put in but he take it to them right away and put a rush on it so it would come out right away . In the meantime one table with two ladies sat down and another table of 6 people came in and low and behold they got their food within 5 to 7 minutes and were eating and STILL NO food . This guy was continuing to serve other customers( by now the restaurant was emptied by one half ) and he finally brought our "hot' sandwiches that were "cold" and the cheese was not even melted but hard . It was unbelievably poor regarding both the food and service . It totally ruined our appetite even though we came back hungry . So we got up and left not getting any food that what was what we ordered !! The worst dining experience of our lives !! One waitress came up to me as we were leaving and said " she doesn't speak English " even though she spoke English . Very strange ,...

Normally I LOVE the tuna melt on wheat, toasted at Cheese Course. I am a local resident and have been a faithful client for years... not only was the food horrible today, the amount of tuna was so small I thought they ran out in the middle of making my sandwich. The bread was SO soggy I ended up throwing it away, the lettuce seemed like it was put in the microwave, mushy and discussing. The worse part is that I called to inform the manager the food was horrible, and her response was I'm sorry we always do things the same way, it shouldn't of happened. WHAT?? Business owners, TRAIN , TRAIN and RE-TRAIN your employees in customer service, specially in a community like this... I am loyal to local stores but your answer can't be sorry, we didn't do anything different. How about, "ok let me ask in the kitchen if there was something out of the ordinary, and I'll get back to you". Look to see what was different, show that it matters, that a client took the time to call and inform you something was wrong. Offer to make it up to the client the next time they stop by, I DON'T WANT ANYTHING FREE just to get what I paid for, which is a high end sandwich. A cold soggy tuna sandwich can be bought a...

Great food but HORRIBLE service.

I used to love this place and, to be fair, the food is still excellent.

However, service has really degraded. Today, I placed an order for takeout and was told 25 minutes. I arrived after 30 minutes and was told it wasn’t ready. Finally, after 40 minutes and speaking to a manager, we got our order.

Do you want to know what we ordered? Two loaves of bread and 1/2 pound of sliced ham.

Now, you might say (and I suspect management may reply to this with a similar message) that this was a one-time issue or they were overly busy today. However, this has been the case every time I’ve visited in the past 2 years.

You might say, why do you keep going? Well, the food is actually quite good. I figured placing an order for two pieces of bread and $15 worth of sliced ham with a 30 minute lead time would be sufficient and give me a buffer, but I was wrong.

I’ve given this place many second chances and hope this review leads to management actually implementing...