The Cheese Course (Weston)

Normally I LOVE the tuna melt on wheat, toasted at Cheese Course. I am a local resident and have been a faithful client for years... not only was the food horrible today, the amount of tuna was so small I thought they ran out in the middle of making my sandwich. The bread was SO soggy I ended up throwing it away, the lettuce seemed like it was put in the microwave, mushy and discussing. The worse part is that I called to inform the manager the food was horrible, and her response was I'm sorry we always do things the same way, it shouldn't of happened. WHAT?? Business owners, TRAIN , TRAIN and RE-TRAIN your employees in customer service, specially in a community like this... I am loyal to local stores but your answer can't be sorry, we didn't do anything different. How about, "ok let me ask in the kitchen if there was something out of the ordinary, and I'll get back to you". Look to see what was different, show that it matters, that a client took the time to call and inform you something was wrong. Offer to make it up to the client the next time they stop by, I DON'T WANT ANYTHING FREE just to get what I paid for, which is a high end sandwich. A cold soggy tuna sandwich can be bought a gas station.