Jersey Mike's Subs — Restaurant in Westport

First time customer and definitely my last. There were 4 team members behind the counter at 1:00pm on 3/18 (one cashier with wavy brown hair and 3 food prep staff- two guys/1 girl). There were only two customers ahead of me, and the first customers order was already in progress as I walked in. Second customer ordered a wrap and two small subs. I ordered a large sub. The food prep staff was pleasant but not organized. It took 20 mins for my order to be prepared. After ringing me up for my order then the cashier decided to step in with food prep and began to add an ungodly amount of oil to my sub, that I did not ask for. I told her repeatedly to stop but was ignored. She wrapped my sandwich even as I spoke directly to her and told her it had too much oil and I didn’t want it. She ignored me again, put it in a bag, held it up toward me said “Here you go” very rudely. I told her it had too much oil AGAIN and she continued to disregard my complaint and wouldn’t look at me. I had been so long at that point that I just left. Total cost- $16 for an inedible sandwich....

it has been years since i last had jersey mikes... was excited to have JM here in Westport. halfway into eating my sandwich, i bit into a piece of plastic about 3x2" in size right in the middle of my sandwich. i may have eaten some plastic before i discovered because i was starving and ate the first half of the sandwich quickly. ughhhh

see the picture i have attached. this is what i pulled out from the middle of my sandwich.

edit: i returned to the location to request a refund. i was met with resistance about refunding my chips and the tip that i left. the store manager was arguing that there was no problem with the chips. so i should pick around the plastic and my half eaten sandwich to finish the chips that was intermingled with my sandwich because they didn't have plastic in them??? how anything other than a full refund could be contemplated...

Terrible experience. I ordered online and waited 20 minutes to head over. When my sandwich was nowhere in sight, the girl told me that they didn't receive it. I had walked over from a neighboring business so I didn't bring my phone with me. I told her that I had been charged and received the email stating that my food would be ready at 2:40pm. She told me that she couldn't help me. I asked how to get my money back and she said to go get my phone and she could help me, but basically called me a liar - no options for a customer service line or a way to maybe track down my order. Given I didn't have time to do that, I'm out $11 and will not use this Jersey Mike's again. Frankly, there may have been no other outcome, but if the two people working weren't the rudest workers, it would...