Andy's Frozen Custard — Restaurant in Wheeling Township

Not sure where the customer is expected to sit and enjoy the overpriced treat they just purchased. The whole concept is...lacking to put it nicely. There are probably 30+ parking spots so they expect 60+ people but have just benches (w/o tables) for about 10. Is the customer supposed to drive to Andy's Custard, park their car, purchase, eat custard while walking along the busy road, come back and drive away? Oh, and to order you have to gather around the menu, then maybe write down or take a picture of what you want to order so you don't forget by the time it's your turn to order; there is no menu behind the register and the order taker cannot hear you through the small window since they don't wear a mic/headset to overcome the operation noise. A visibly pregnant mom with 3 kids in tow and no place to sit and eat. Nevermind that no one got up to offer their bench seat even though they weren't enjoying any products (that's just society in general these days), but you'd at least expect a socially-centered establishment to offer outdoor tables where people gather for ice cream! No? What am I missing here? This was our 1st and last visit because we had to use some gift cards. Had I paid $33 for 5 half-melted treats, I would've been even more disappointed with the whole experience. And maybe hose off the custard puddles so people don't carry it into their clean cars and homes. Gross. Ghetto. NW suburbs ghetto. Nothing special here, except a good BUSN101 case study for failed...

ZERO STARS. My order was miraculously ready after 20 minutes as I am asking for a refund, no exaggeration.

Saturday May 20, 2023 at 10:15 pm I placed an order in the walk-in window for a small triple chocolate concrete. It was a busy night so I asked for a receipt to remember my order, but the cashier only replaced the empty roll in machine when I asked, and apologized that the machine's back-printing all the orders ahead of me, no idea at this point what time they've forgotten to replace the receipts and haven't been giving customers their receipts.

A lady employee announced three times for a similar chocolate item but no one collected so the employees stored this item in their freezer. Everyone who ordered ahead of me have received their order and left. Then I remembered, other customers taking what they think their order was as the lady employee wes announcing multiple times as if it was a scene in the meat market, while holding concrete and custards in her hands, which made it difficult to verify since no receipts were distributed prior to me.

The coworkers were discombobulated with the orders, inattentive to status of receipts, and did not hand me a receipt confirming my refund stating the system doesn't print refund receipts.

Don't waste your time, avoid at all costs for your own sanity. I'll have to check my bank now in the coming weeks for the refund...

Andy's has the absolute best frozen custard around! You can taste the rich flavors no matter what you choose.. and custard is literally made fresh every hour! (You can watch it as it's made right before your eyes) 😋 Custard flavors are chocolate or vanilla but the variety of toppings are vast. They do offer seasonal items as well so it's always good to check in for your favorites like peaches, key lime pie, pumpkin, etc.

As for the staff, I've got to applaud everyone on the superb job they do. Every time I stop in, I'm always greeted with a warm smile by personable employees. You can tell just by walking up to the window that the atmosphere is fun, upbeat, and a great place to make wonderful memories with friends and family... Also, kuddos to Andy's for their super speedy (but never rushed) service. I spent under 1 minute and 20 seconds in the drive-thru and that included me ordering and receiving my treats. Nonetheless, I never felt like I was just another paying customer. I felt valued and welcome. ☺

I'd highly recommend Andy's Frozen Custard- Mount Prospect, IL to anyone and everyone looking to enjoy a tasty treat no matter the occasion or even if it's -10° outside. Go get some custard!

Keep up the great work Andy's!...