Jimmy John's — Restaurant in Whitefish Bay

On 11/12/18, my husband picked up sandwiches at 8:37 PM. While ordering my husband said that the cashier start to laugh and asked him what was his order 8 times, while her other co-workers, who were to make the sandwiches laughed too. He found it strange and was surprise that the order was quickly filled. Nevertheless, he thought no more about, took his order and left. Once home he ate his sandwich, but I did not due to illness. I would eat my sandwich for dinner the next day. When I cut my sandwich, totally shocked! The only thing on the sandwich was lettuce, tomatoes and mayo. No Meat! I felt violated and disrespected. This was intentional! For someone to play with your food, and disrespect is not cool. Of course, I took it back and spoke with the manager Issac. He promised me that his GM would be in that day and would call me. I did not hear from anyone. I called again, spoke with Issac again and he told the owner and that the GM would call me. Have not heard from anyone. I expected those employees to be talked to and explained the importance of treating All customers with respect. Issac took the sandwich and said he could not refund me or give me another. I wanted nothing, but for those young people to be reprimanded for there actions. I gave Issac the sandwich back, I got nothing...

Sandwich description does not match the product. Generous portion of mayonnaise with a sprinkle of chicken and sliver of tomato, a tiny piece of lettuce and a corner of cheese. This is what you will get. The people working here need to ease off the condiments! I did not order a condiment sandwich! Even the Vito is soaked in oil, so much that the bread is mushy.

10-31-22 After Corporate read my review, I was directed to call the local JJs in WfB. I spoke with Ryan and he offered to repeat my order (the Vito) and send it out. The sandwich was delicious, with just a touch of oil. Therefore, I am upgrading my review from One Star to...

Very disappointed in the services we received from this location. We ordered catering for a staff meeting. We intended to order a variety of sandwiches. When we opened the boxes none of the sandwiches were numbered or organized in a way that made it make sense. The bread didn’t seem fresh. When we called the next day all we got was an apology. I’m all for mistakes happening and things can’t always be executed. However, if a guests brings an issue of being upset with an order make it up to that guest by offering a coupon or something. There was an opportunity to do better here and this...