California Pizza Kitchen at Bayshore Town Center — Restaurant in Glendale

Waitress : Andrea

Manager : Jamie

If you are non- Caucasian then be prepared to be ignored by the staff and be told by the manager " YOU PEOPLE ARE NOT WELCOMED HERE "

The worst experience we ever had at any restaurant in the US. Out of all the places I never expected to be discriminated at CPK.

Below is our worst experience

To start with when we arrived there was never host/hostess to get us seated, so after waiting for 5 mins we seated ourselves at one of the tables

We had to wait another 10mins for someone to acknowledge us and come to our table,although she has visited our next table like 3 times in those 10 mins, noticed us each time but evidently ignoring us by not even looking at us.

She took our drink orders and come back after 10 mins with water and asking us for our order. Until this point we were not given a menu or silverware or paper napkins, which we asked her for. She gave us the menu and ran off. After a wait of another 10 mins she came back to take our order. We order s couple of pizzas and pasta for the kids.

The pizzas arrived after 10 mins and it was already cold, we didn't say anything because our kids were hungry and we had to ask her again for some silverware plates and napkins.

She gave us all these and just left without even asking if we needed anything else. The plates were dirty ( literally there was dried food on it ). We had to call her again and she got us another set of plates from the same stack and left. These were dirty as well and the waitress just ignored our table and was serving the same other table.  We had to call another waitress and let her know that the plates were dirty and this is the 2nd set of plates that we got. She took the plate and walked away without even telling us if she would get us new plates or anything. After waiting for another 10 mins , while  our kids were waiting to eat , I had to walk to the bar and let the person know that we wanted to talk to the manager.

After 5 mins the manager arrives with plates and he literally shouts at us asking  " what is your problem, we are washing the plates  insidebecuase you ask d us for clean plates ". It sounded as if we were supposed to eat in those dirty plates and should not ask for clean ones.   Nobody even informed us that someone was working on getting us clean plates. He was not even apologetic that the plates were dirty in the first place.  We said we have been here for 20 mins waiting for plates after the food arrived and he says "we have only 2 staff and you asked for clean plates so we are getting it cleaned can't you wait "

When we asked him if we were supposed to eat dirty plates , he goes ballistic on us saying " you don't have to pay for the food I will check you out right now ".

We said we don't need your free food , and we asked him to charge our card and be respectful to your customers.

We couldn't leave since our kids were hungry we just wanted to eat and get out.

We were completely ignored by the waitress, and when we asked for some water she ran to the owner and then this guy barged in again and said " why are YOU PEOPLE still here I have checked you out don't harass my staff "

You people are not welcome here.

Right from the time we entered till we left our waitress went to the next table 12 times which only had 2 Caucasian people. While the restaurant says they are understaffed to even give us water or menu or some clean plates.

If you don't have staff then either keep it closed or say  so when we enter.  If you don't serve non-caucasian then better have that written on the door so we don't enter

After this ordeal our kids are now scared to go to...

Horrible, I was treated with so much disrespect by the manager Aaron Ross the managing Partner... I made a complaint to one of the associates to have the manager speak with the Kooks which were of Mexican descent about gossiping and chit-chatting about customers I was completely aware that myself as well as my guests were the topic of the conversation between two Cooks as they snickered at us as I walked out the bathroom it was very brief however I did mention please stop talking about us and please give us some Service as I waited there to get started I was looking to get serviced and just wanted the manager to know and maybe talk to them later about that type of behavior to make this horrible encounter short and brief by the time the manager decided to speak with me there were no soft skills used my complaint was never acknowledged and I was threatened that he could make a decision to refuse to provide service to me and my guess he never acknowledged my guess Frank which is a adult Caucasian man that was with me this evening as we drove all the way from the airport to visit the California Kitchen I didn't buys the manager I will be contacting my lawyer on this one for it was so unfair and there was no type of language body language or gestures used by the manager to differentiate this position from one of the cooks who were gossiping about my guest and I innocent gossiping it wasn't even a big deal I may have done it before in my adolescence with my coworkers the point is when there is a complaint being brought Force the manager should handle it in a uniform way Nottoway based on his feelings because he refused my service and did not even ask any questions to formulate a executive decision as a...

The hostess station doesn’t stay manned, so it took a while to get someone to the front to seat me. There was fruit flies dive bombing my soup and landing on my plate of food. Knowing about fruit flies, I have to assume the kitchen is unclean or has rotting food. It’s an unpleasant way to eat. The food tasted fine. The salmon was a little dry, but I generally expect that. I had to send the waiter back twice to get clarification on what was in the succotash, and still the kitchen informed him wrong. They said tomatoes, but it was red peppers. I’m assuming they have a vegetable mix provided from the company that they heat up. Fortunately I don’t have any allergies where it’s important. I just wanted to know if there’s any sort of oil or butter. In any case, there’s no lima beans as generally characterizes succotash. In case you don’t like lima beans, no worries. I asked the waiter for more water, but no more ice. Honest mistake but I expected he’d bring a pitcher of water to refill the ice already in my cup. He brought a separate cup of water with no ice. I let him know of my assumption, and he tried to correct it by pouring the glass of water into my glass with the ice. Water all over the table. He got a towel to clean it up. Waiter really did try to accommodate all my requests, but he could use some experience and finesse. I can’t say I’ll never be back, but this experience was disappointing, mostly because of the bugs.

Editing to add that the response from California Pizza Kitchen includes a link that doesn’t work, and there is actually no...