El Pollo Loco — Restaurant in Whittier

I recently ordered takeout for the 2pc chicken meal and discovered that EPL took away the individual measured cups for the side orders and replaced them with a container tray that holds all the items. When I got home I saw that the juice from the Cole slaw ran into the juices from the beans, and under the chicken pieces. I also noticed the serving sizes of the the two sides looked smaller than what used to be the standard amount filled into the cups. Customers get smaller amounts but yet El Pollo's menu prices keeps on rising as of 2/15/25. Now, what that brilliant corporate decision does is totally eliminate the measurement of food that the cups provided 95% of the time, and transfers the responsibility of fairness to the individual server's particular mood of the day, or allows the server to use the customary big spoon and guess how much food to put into each customer order, like how much corn, rice, beans, etc, to put into the tray. Chipotle uses the same practice whereas the serving size is different for each (paying) because they use hand held tongs to serve the food which usually differs depending on any number of factors concerning the servers daily demeanor. The servings aren't equal to put it simply. I've seen restaurant staff members serving up unequal amounts of food from one customer to the next. What these fast food restaurants need to do is invest in precise serving utensils, if fairness is to be had by all. I haven't been back to EPL since they changed to one plate fits all. Tired of...

CHECK YOUR FOOD THOROUGHLY BEFORE EATING HERE !!! Last December I ordered the 3 tacos al carbon to-go and after eating 1 taco, I noticed my second taco had pieces of foil in it !!!!!!!!!! 😝🤢😧😱😵 The store was already closed so I couldn't (and didn't really want to) drive back there for a refund. I contacted customer support and almost a week later I received an email from the store manager to give him a call. By this time I had already forgotten about the issue and this was the last thing on my mind. I responded to the email requesting a refund, but I never heard back. Normally I don't write reviews but I felt like I needed to, because if this happened to me this could happen to anyone and the nonchalant attitude I got in response to my complaint was rude and down right unacceptable. I will not be visiting this...

Was at Pollo Loco Wednesday night, 1/13/21 (that's the night a big rig truck blocked the driveway entrance) food does taste great but service was extremely disappointing, ordered take out and they forgot my two large extra sides, and they gave me rice when I ordered mac n cheese. If that isn't enough, after all these mistakes, when I got home, they also forgot my corn tortillas. This is not the first time they have messed up my order. I found another location to go to, but they were closed due to Covid 19 so came back to this location and was disappointed again. I firmly believe when you have this many issues, it's time to get new management. I like Pollo Loco food, just hate going there, and don't trust...