Jersey Mike's Subs — Restaurant in Wichita Falls

One of the worst experiences I've had at a Jersey Mike's. I'm also being completely fair as I've had awesome experiences at multiple stores in San Antonio and clearly understand how these stores are supposed to operate. I think this is the second google review I've ever written and first let me say that I've been a big promoter of the brand(and still am) but I would not recommend this specific store. I'm a DoD service member working at Sheppard AFB and today was the third time I'd purchased a sandwich(the number 9) from here. Every time the store was dirty(gross surfaces, drink dispensers dirty and disheveled) and the service slow. Never a greeting when I'd walk in. Today was the day that just sent me over the edge. All three tea brewers/dispensers didn't have their respective lids on..so I could just look in at the tea inside. They also ran out of lettuce and didn't even offer to cut more when I said I liked extra lettuce on my sub. I asked what looked like the GM if they had more lettuce in the back and he said "it's the same as what we got here." -- literally didn't make sense. If I was in more of a hurry I would have just told him I'd wait for them to cut more. I have a close friend who's an owner/operator of 5 stores in San Antonio and he's going to get me in touch with the area director and store owner for this location so hopefully we can get this addressed...

5-Star Review for Jersey Mike’s – Wichita Falls, TX

We recently had the pleasure of visiting Jersey Mike’s in Wichita Falls, and I can confidently say it was one of the best fast-casual dining experiences we’ve had in a long time.

From the moment we walked in, the professionalism, kindness, and efficiency of the three team members behind the counter stood out. They greeted us warmly, were incredibly patient, and took the time to guide us through the menu with thoughtful suggestions based on our preferences. Their thorough explanations and friendly demeanor made the ordering process enjoyable and stress-free.

The establishment itself was spotless—clean, well-organized, and clearly maintained with care. It’s reassuring to see such attention to cleanliness and sanitation, especially in today’s climate.

As for the food, it was excellent! The subs were fresh and full of flavor. The bacon, in particular, was cooked to perfection—crispy without being overdone and added the perfect touch to our sandwiches.

Service like this is rare and absolutely worth celebrating. Although we don’t have a Jersey Mike’s in our hometown, we will absolutely make a point to stop at this location every time we pass through Wichita Falls. The subs were great, but the service was even better. Highly...

Jerks! Some black guy never stopped laughing at everything from the time I walked up to the counter until I left. There were five employees there that were silently listening to him talk about other employees. So, I order after he yelled I can help you down here when you are ready. I looked at this busy menu as everyone starred at me. Yikes. I ordered and the poor timid white guy asked if I wanted this Mike's way. Sure. I asked if he could toast it. Sure. He cut the sandwich in half and put it in the oven without folding the top bun over so the meat and cheese could melt. OK. This black guy yelled we have to cut in in half when we toast the. Sure. The young white kid asked if I wanted the regular veges Sure. I dare not open my mouth around this black dude. All of a sudden the black dude is yelling from the other side of the line that it will be $23.--. You put your card in this machine. I said that I did not think there was enough money on my card and I would be right back with another card. There was total silence that you could here a pin drop. I calmly walked out without any laughter from the black guy and...