Best Buy — Local services in Wichita Falls

Have had nothing but negative experiences at this store, ie..... NOT honoring insurance/additional warranty purchased with big ticket items. Incorrect info entered by Best Buy staff on insurance/warranty & refusing to fix it. Entered my address & contact info correctly, BUT left previous customers name on warranty. They manually input this info into their system while you wait. Last & final visit to this store. Went to purchase car audio system (with advertised FREE INSTALLATION).....speakers & in dash stereo w/ radio, CD, Bluetooth, etc..... Gentleman that was helping us was totally gungho UNTIL we showed him the stereo we wanted. Just a standard audio type stereo, no digital touch screen, no backup cam, no DVD sound input, etc. All of a sudden the install was no longer free, even tho it was listed on the price tag. AND all of a sudden there was NO install technician available, recently quit.....blah blah blah. Customers purchasing a new car audio system with all the bells & whistles & being helped by another store employee were able schedule free installation & pay for parts on the spot. We were told they'd call us when they got a new tech. Never heard back. NOT worth your time unless your spending lots of cash & buying top of the line. We...

I came to this store to buy some Bluetooth headphones and immediately when I walked in I was greeted by Sam and Alex, then asked if I needed any help anything. I wanted a certain type of Bluetooth headset and I didn't know how to explain it and I didn't have to do any critical thinking because Ondra had it he knew exactly what I wanted. And then I tested out the headphones right there in the store after I bought them ended up not liking them and Ondra ended up getting busy with a couple other customers and I didn't even have to look around for help because immediately I was helped by another employee Zach he helped me switch out the for the new set that I wanted. They know what their talking about when it comes to anything you want whether it be a computer, or a TV, or Bluetooth headset. The employees at this store made me feel VERY welcomed, have a lot of patience, and THE BEST attitudes. That's not even my whole experience there's more to it but the gist is, I recommend going here for any of your needs and I'm definitely satisfied. I am coming back here for sure and bringing friends and family. THANKS BEST BUY CREW WE'RE MAKING ME FEEL LIKE ROYALTY LOL SERIOUSLY HAPPY WITH THESE NEW BLUETOOTH HEADPHONES THEY ARE AWESOME !!!...

Disappointing. The last Best Buy I went to, my charger stopped working so I went in to see if they could use their chargers to make sure that was the problem so I could replace it. They tested it and sent me on my way after confirming the cord was the problem. I have an account with Best Buy and have even done a repair on my laptop with the company before so I wasn’t just walking in as a random new customer. Then I come to this location after a house fire burned my cord. I wanted to get the laptop tested again for power to see if the laptop would even turn on or if it was fried. In which case, I wouldn’t need to buy a cord. They wouldn’t just test with one of their cords and kept trying to sell me a warranty for repairs and told me I could just buy a universal cord online and if it didn’t work I could return the cord. I kept telling the guy I JUST wanted to get it tested and if they couldn’t do that, thank you, have a nice day but he kept pushing the damn warranty. I went down the street to Computronix. They immediately pulled out a universal cord and tested my laptop for me and confirmed it was dead. So nii ok thanks to Best Buy for their customer service, I’ll go with a local shop...