Panda Express — Restaurant in Wichita Falls

This used to be one of our very regular food stops. It has changed so much in the last couple of years it is crazy. I had to change my rating of it from a 5 to a 2. The food is pretty decent, when they have it. The service is abysmal. Well, unless you are in the Drive-Thru. I know this has been mentioned in other reviews and I just want to reiterate it. I understand the purpose of a drive-through and that it does need attention, however last time we were there it was pretty well proven that this needs to be a drive-thru only restaurant, at least in the minds of the management and staff. I believe there were five and possibly six people working in the service area when we came in for a sit-down meal. There were still about an hour or so before they close so there was plenty of time to enjoy some good food, or so we thought. The drive-thru line was atrocious and I did not feel like packing it up and bringing it home and eating on TV trays. We entered and started looking at the food and waited and waited and waited for someone to even ask if they could help us. My fiance finally said something about wanting to order and we were told to wait just a minute and they would be with us. They finally came over to take her order and she asked for brown rice, which was right in front of us. They said that there was no brown rice. She informed them that it was right in front of them and they told her that they were using that for the drive-thru. Strike one. She then asked about waiting for some more and they told her that that was not going to happen because it was too late for them to make up even a small batch. Strike two. She settled with white rice because there was virtually no fried rice and she knew that I would want that. As we both made our way down the line we were met with constant stories of how the food we saw was already going to be used in the Drive-Thru. The staff was not truly rude just extremely matter of fact and very disinterested in the fact that they had only a few items for anyone who might want to eat in the restaurant for the remaining hour and 15 minutes. We did mention to the cashier that we thought it was funny that they seem to be more interested and drive through than in House dining, but he responded that that was just the way they worked. Strike three. After all of that fun and excitement I would love to tell you that the food was excellent like we had been used to in the Metroplex and that the soft drink machine did not taste like watered down drinks, but I will not mislead you like they did me and to assuming that they wanted...

It's yummy 😋 yum. It's always good. The customer service is amazing. The place has several ways of taking in donations to help people learn live and care. It's up to everyone to show love and or also support. I like the honey walnut shrimp. The best, only thing. Is have a interaction with the customer some how maybe a cool panda 🐼 to make kids go wow. Or see their eyes light up. It's a wonderful place it shows respect, culture and food is perfect. I hope they keep making this kind of impact to businesses everywhere. Having a place to charge a phone and or a car will be cool. I'm sure it's coming soon. Maybe a small spot to eat inside the car. Or even a place of the owners choice. They accept tips and pay well. They have their own non profit organization. To help different charities raise money for the future. Never forget about the employees and or the people you serve. That a customer and before that a consumer's choice. Just about 40 years of making also serving peoples money. I love paying for that. I try to go at least every month. California made company. Given to the people with a china twist. Never stop giving to the employees not just the brand of your choice. Customers first guests are people too. Keeping up recognition is ammunition to keep incentives. Quality keeps me coming back....

I've always had great experience with Wichita Falls store! Food has always been hot and fresh and the service has always been good in person! I've had pretty good luck when ordering online through a delivery service as well, except for a couple of times when my drinks didn't get delivered with the rest of my order. So everytime I've called to ask to see if my drink was still there or not the manager would say and take the blame for it everytime, and try to make it right the best way they could. I've turned it down everytime as well because I live in a town outside of this store's location and for me I just was wanting to know if it was the delivery service that screwed up or the store. Honesty is all I was looking for and for this crew at this store location in Wichita Falls, I will continue to do business and help bring business to them because of their honesty, the customer service they have and the hard work they do everyday to feed anyone that come through their doors or drives up to that speaker! So if your looking for good hot and fresh food with good honest hard working people try...